Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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KIRSTI ALLEN

Van Nuys,CA

Summary

Provides excellent customer service for customers and business associates with the ability to analyze large amounts of data to assess customers' creditworthiness. I have significant experience in helping customers meet their financial needs. Tendency to thrive in dynamic, changing environments while remaining focused on details and results with the ability to multitask and strong time management skills

Overview

10
10
years of professional experience

Work History

Mortgage Processor

HCL Technologies
11.2020 - Current
  • Process mortgage loan applications from post underwriting to closing while resolving customer issues regarding rates, home values, and documentation requirements
  • Review documents such as titles, credit reports, paychecks, W2's, flood certificates, appraisals for accuracy, and adherence to business and government regulations
  • Verified client's worthiness thru examination of credit, appraisal, and title reports, asset statements, insurance policies, and income documentation
  • Effectively managed pipelines of 35-40 residential mortgage loans and refinances
  • Utilized and trained new associates on various financial products and software programs.

Credit Analyst

Select Funding (LAID OFF - COVID 19)
12.2019 - 03.2020
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Evaluate Clients Credit and Financial Statements to determine degree of risk
  • Analyze financial Statements and using data to recommend payment plans
  • Discuss credit with financial institutions to exchange credit information on prospective clients
  • Help supply sales department in managing financial orders to help control credit exposure

Lead Teller

Wells Fargo & Company
10.2016 - 12.2019
  • Process standard transactions for consumer and small business customers including lending payments
  • Ensure exceptional customer service is providing by supporting customers with questions regarding their accounts as well as help to support customers in their financial success
  • Balanced cash drawer and ATMS daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Assumed leadership responsibilities during absence of direct supervisor
  • Train and mentor new team members to ensure they understand daily responsibilities and policies
  • Confirm policies and procedures are met to ensure branch is within compliance guidelines and government regulations

Lender

Enerbank USA
02.2014 - 09.2016
  • Responsible for understanding various lending products offered, to support customers that apply for new loans and to answer questions for existing loans through incoming calls
  • Train new employees on product knowledge and customer service
  • Review loan applications and documents for accuracy and completeness
  • Maintain compliance with federal lending regulations and bank policies
  • Assisted over 50 customers daily through inbound calls regarding repairs in understanding loan terms and conditions to make informed decisions

Education

Bachelor’s of Science - Justice Studies

Arizona State University
Tempe, AZ
05.2023

Associates of Science - General Studies

Salt Lake Community College
Salt Lake City, UT
05.2015

High School Diploma -

Copper Hills High School
West Jordan, UT
05.2012

Skills

  • Organizational Skills
  • Risk Analysis
  • Detail Oriented
  • Problem Solving
  • Loan Processing
  • Strong Account Analysis Skills
  • Strong Customer Relations
  • Time Management
  • Adherence to Policy
  • Decision Making
  • Technical Skills
  • Microsoft Office Suite: Excel, PowerPoint, Word

Additional Information

Highly accomplished result-oriented employee, with a diverse background in the banking industry looking to secure a challenging role in a dynamic growth-oriented environment. One where I can utilize my educational background, customer service skills, and have an opportunity to learn and grow and contribute to the success of the company.

Timeline

Mortgage Processor

HCL Technologies
11.2020 - Current

Credit Analyst

Select Funding (LAID OFF - COVID 19)
12.2019 - 03.2020

Lead Teller

Wells Fargo & Company
10.2016 - 12.2019

Lender

Enerbank USA
02.2014 - 09.2016

Bachelor’s of Science - Justice Studies

Arizona State University

Associates of Science - General Studies

Salt Lake Community College

High School Diploma -

Copper Hills High School

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KIRSTI ALLEN