Kirstie Geter
Valdosta,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Compassionate Resident Care Specialist with background in providing personalized care to residents in assisted living facilities. Strength include knowledge of common health problems among elderly, administering medication and leading recreational activates. Demonstrated success in developing strong relationships with residents, advocating for needs and promoting physical and emotional well-being.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Care Specialist
Legacy Behavioral Health Center
02.2022 - 10.2024
- Assisted in increasing residents independence by teaching essential life skills such as personal hygiene and time management.
- Improved the living environment by maintaining clean and organized residential space for optimal comfort and safety.
- Monitored patients' reactions after administering medications and therapies. Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Assisted patients with daily living activities promoting independence and wellbeing.
Call Center Representative
Concentrix
09.2021 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquires in a timely manner.
- Followed through on all critical interdepartmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing, and support policies and procedures.
Certified Nursing Assistant
Gloria Home Care Agency
08.2017 - 07.2021
- Assisted patients with basic activities.
- Ensured proper hygiene practices were followed by assisting with bathing and grooming.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bed bound individuals.
Production
Chicken Plant
10.2020 - 06.2021
- Developed strong communication channels with team members, fasting a collaborative work environment that resulted in improved process.
- Handled raw materials efficiently minimizing waste during the production process.
- Met production targets and tight deadlines by collaborating closely with team.
Mail Room
Valdosta Daily Times
10.2011 - 09.2017
- Increased customer satisfaction through timely responses to inquiries regarding mail status and deliveries.
- Collaborated with other departments to ensure entire delivery of interoffice communications and packages.
- Constantly meet tight deadlines for outgoing shipments, enabling smooth business operations across departments.
Cashier/ Customer Service Representative
Taco Bell
05.2013 - 09.2015
- Greeted customers entering restaurant and responded properly to customers needs.
- Welcoming customers and offering to help determine their food.
- Operated cash register for cash, checks and credit card transactions with excellent accuracy.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Lanier County High School
Lakeland, GA05-2006
Skills
- Housekeeping tasks
- Compassionate Caregiving
- Empathy and patience
- Hygiene support
Certification
- CMA- Certified Medical Assistance
- Medication Technician
- CPR
- First AID
- BLS
- PCA
- CNA Certificate
Timeline
Residential Care Specialist
Legacy Behavioral Health Center
02.2022 - 10.2024
Call Center Representative
Concentrix
09.2021 - 01.2022
Production
Chicken Plant
10.2020 - 06.2021
Certified Nursing Assistant
Gloria Home Care Agency
08.2017 - 07.2021
Cashier/ Customer Service Representative
Taco Bell
05.2013 - 09.2015
Mail Room
Valdosta Daily Times
10.2011 - 09.2017
- CMA- Certified Medical Assistance
- Medication Technician
- CPR
- First AID
- BLS
- PCA
- CNA Certificate
High School Diploma -
Lanier County High School
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