Kirstie Meeler
Philadelphia,PA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IRS
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Merchandiser
Giant Direct
02.2022 - Current
- Replenishing merchandise shelves and making sure all displays were full and arranged in an attractive manner
- Organized and rotate the products on shelves
Housekeeper
Hampton Inn
03.2021 - 02.2022
- Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
- Report and return any guest properties found in the rooms while rendering service
- Respond to calls for housekeeping problems, such as spills and broken glass
Sales Associate
Dollar General
03.2019 - 10.2019
- Provides fast and friendly customer service, helping the customer find what they need
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
Education
Diploma - undefined
South Philadelphia High School
Philadelphia, PA06.2016
Skills
- Dynamic customer service professional experienced in retail store settings (4 years)
- Product benefits and creating solutions that provide value to the customer
- Highly professionaldependable, reliable and able to perform duties with minimal supervision
- Communication skills (4 years)
- Customer service
- Merchandising
- Sales
Timeline
Customer Service Representative
IRS
06.2024 - Current
Merchandiser
Giant Direct
02.2022 - Current
Housekeeper
Hampton Inn
03.2021 - 02.2022
Sales Associate
Dollar General
03.2019 - 10.2019
Diploma - undefined
South Philadelphia High School
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