Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Timeline
Student of the Year
Generic

Karsten Darden

Buda,Texas

Summary

Detail-oriented professional with experience at the IRS and Central Texas Food Bank. Proven ability in data entry and enhancing customer satisfaction through effective communication. Recognized for achieving high customer retention by proactively addressing client needs and streamlining processes. Skilled in Microsoft Word and committed to accuracy in all tasks.

Overview

9
9
years of professional experience

Work History

Data Entry Clerk

IRS
03.2019 - 11.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Agency Relations Representative

Central Texas Food Bank
11.2012 - 11.2021
  • Collaborated with cross-functional teams to identify opportunities for improving service delivery and streamlining processes.
  • Provided regular updates on account status, addressing any concerns promptly and professionally to ensure ongoing satisfaction.
  • Enhanced customer satisfaction by resolving complex issues with effective communication and problem-solving skills.
  • Strengthened client relationships through proactive outreach, listening to their needs, and offering customized solutions.
  • Achieved high levels of customer retention with personalized follow-up strategies and timely manner
  • Developed training materials for new team members, promoting best practices in relationship management techniques.
  • Negotiated favorable contract terms for both parties, ultimately contributing to increased revenue generation.
  • Mentored junior staff members in relationship management principles, fostering a positive work environment that valued teamwork and continuous learning.
  • Participated in strategic planning sessions to help shape company goals related to customer relations and ongoing support efforts.
  • Achieved high levels of customer retention with personalized follow-up strategies and timely issue resolution.
  • Conducted comprehensive market research to better understand industry trends and client expectations, informing company strategy and offerings.

Education

Bachelor of Science - Computer Science

Franklin Pierce University
Rindge, NH
07-2003

Skills

  • Data entry
  • Microsoft Word
  • Attention to detail
  • Data accuracy
  • Accuracy and attention to detail
  • Time management
  • File management
  • Customer Service-oriented
  • Independent worker

Accomplishments

  • Collaborated with team of 6 in the development of capacity building.
  • Documented and resolved daily client issues which led to great customer service.
  • Achieved knowledge of Grant writing by completing Capacity Grants with accuracy and efficiency.
  • Achieved Teamwork skills through effectively helping with Monitors.

Affiliations

  • Austin

Interests

  • Dancing
  • Enjoy participating in Spiritual Health for overall physical and mental well-being

Timeline

Data Entry Clerk

IRS
03.2019 - 11.2021

Agency Relations Representative

Central Texas Food Bank
11.2012 - 11.2021

Bachelor of Science - Computer Science

Franklin Pierce University

Student of the Year

I was awarded  Student of the Year in 2003 for maintaining a GPA OF 3.46 cumulative, and 3.8 in Computer Science Studies and being and asset  the campus   I attended in Nashua NH.

Similar Profiles

CREATE PROFILE