Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Open To Work

Kirstie VanKainen

Harrison,Michigan

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Store ManagerWaitstaff ManagerServerOffice Assistant

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Harrison, Michigan, USClare, MI
Open to relocation: No

Salary Range

$14/hr - $1000/hr

Important To Me

Career advancement

Summary

Dynamic professional with expertise in hospitality services and customer service excellence, honed at Northern Spice Co. Proven ability to manage teams and resolve issues efficiently. Skilled in inventory management and safe food handling practices. Recognized for driving repeat business and enhancing customer satisfaction through proactive problem-solving and collaborative teamwork.

Overview

7
7
years of professional experience

Work History

Store Manager

Northern Spice Co
09.2021 - 10.2023
  • Assisted in daily store operations and customer service activities.
  • Learned inventory management processes and stock replenishment techniques.
  • Supported team members in maintaining a clean and organized store environment.
  • Engaged with customers to enhance shopping experience and resolve inquiries.
  • Observed safety protocols to ensure compliance in all operational activities.
  • Helped implement promotional displays to increase product visibility and sales.
  • Provided feedback on inventory levels to assist in restocking decisions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Catering Assistant

D WestCoast Catering
09.2019 - 09.2023
  • Executed frequent cleaning and sanitation in food preparation area to meet health regulations.
  • Optimized food storage procedures to reduce waste and guarantee freshness of all menu items.
  • Followed safe work practices and corporate guidelines to promote workplace safety.
  • Prepared appetizing meals according to dietary guidelines and menu specifications.
  • Delivered friendly, efficient service during meal times, resulting in improved customer satisfaction.
  • Assisted in food preparation and presentation for various events, ensuring adherence to quality standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly during events.
  • Collaborated with team members to execute setup and breakdown of catering stations effectively.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Developed strong relationships with clients through clear communication and proactive problem-solving skills.
  • Coordinated seamless transitions between meal courses through effective communication with servers during events.

Waitstaff Manager

Iron Works Cafe'
01.2017 - 12.2020
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Radiology

Baker College
Cadillac, MI

High School Diploma - General Studies

Manistee High School
Manistee, MI

Skills

  • High standards in customer service
  • Proficient in software applications
  • Expertise in hospitality services
  • Safe food handling practices
  • Prioritization of service tasks
  • Collaborative team player
  • Resourceful problem-solving

Timeline

Store Manager

Northern Spice Co
09.2021 - 10.2023

Catering Assistant

D WestCoast Catering
09.2019 - 09.2023

Waitstaff Manager

Iron Works Cafe'
01.2017 - 12.2020

Radiology

Baker College

High School Diploma - General Studies

Manistee High School

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