Kirstin Ayala-Williams
Spring,TX
Summary
Driven Medical Biller motivated to perform beyond expectations.
Overview
7
7
years of professional experience
Work History
Medical Billing Specialist
Atlantis Billing
11.2019 - 08.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Precisely evaluated and verified benefits and eligibility.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
Insurance Agent
Geico
06.2017 - 11.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
- Developed referral program that increased client base through satisfied customer recommendations.
Education
High School Diploma -
Klein High School
Klein06.2009
Skills
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- CPT Knowledge
- ICD-10 Proficiency
- Collections Management
- Data Entry
- Medical Billing
- ICD-10
- Insurance Claims
- Medical Terminology
- Billing and Collection Procedures
- Customer Service
- Medical coding knowledge
- Collection calls
- Clerical Support
References
Jerry Coker
Phone 713-224-3426
Savanna Steck
Phone 281-650-0190
Brittany Cutshall
Phone: 713-857-8183
Timeline
Medical Billing Specialist
Atlantis Billing
11.2019 - 08.2024
Insurance Agent
Geico
06.2017 - 11.2019
High School Diploma -
Klein High School
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