Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirstin Elmes

Shoreview,MN

Summary

Compassionate retired Physical Therapist Assistant offering well-developed skills in customer service and assessing muscular/skeletal conditions Pursuing a position in a busy healthcare organization where a positive personality and a vast understanding of various medical conditions are highly sought. Offering a successful career history spanning over 22 years. Now seeking to utilize my medical background to gain a position as a receptionist in a health care setting.

Overview

31
31
years of professional experience

Work History

Customer Experience Associate

Allina Health
Coon Rapids, MN
05.2020 - 01.2025
  • Managed more than 100 incoming calls per day.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.

Deli Team Member

Target
Shoreview, MN
04.2018 - 03.2020
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.

Personal Care Assistant

Family Owned
Shoreview, MN
05.2015 - 05.2018
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

Physical Therapist Assistant

Capitol View Health Care Center
St. Paul, MN
10.2003 - 05.2015
  • Added notes on patients into case histories in the computer system.
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Scheduled patient appointments in the most effective manner, ensured received high-quality care.
  • Ensured HIPAA rules and regulations were carefully followed.
  • Ensured smooth transition of residents into new environment.

Sales Associate

Anodyne Durable Medical Equipment Company
Minnetonka, MN
09.2002 - 10.2003
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through system and coordinated product deliveries.

Physical Therapist Assistant

Kindred Health Care
Golden Valley, MN
04.1996 - 09.2002
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Scheduled patient appointments in the most effective manner, ensured received high-quality care.
  • Answered patient questions promptly through email, phone and in person.
  • Called upon physicians to give updates on patient care.

Physical Therapist Assistant

Pro Rehab
Minneapolis, MN
06.1994 - 04.1996
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Scheduled patient appointments in the most effective manner, ensured received high-quality care.
  • Administered simple range of motion exercises.
  • Ensured HIPAA rules and regulations were carefully followed.
  • Recorded patients' medical history, vital statistics and test results in electronic medical records.

Education

Associate of Science - Physical Therapy Assistance

Anoka Technical College
Anoka, MN
06.1994

Some College (No Degree) -

University of Minnesota - Twin Cities
Minneapolis, MN

Skills

  • Inventory rotation
  • Inventory checks
  • Register operations
  • Effective customer communication

Timeline

Customer Experience Associate

Allina Health
05.2020 - 01.2025

Deli Team Member

Target
04.2018 - 03.2020

Personal Care Assistant

Family Owned
05.2015 - 05.2018

Physical Therapist Assistant

Capitol View Health Care Center
10.2003 - 05.2015

Sales Associate

Anodyne Durable Medical Equipment Company
09.2002 - 10.2003

Physical Therapist Assistant

Kindred Health Care
04.1996 - 09.2002

Physical Therapist Assistant

Pro Rehab
06.1994 - 04.1996

Associate of Science - Physical Therapy Assistance

Anoka Technical College

Some College (No Degree) -

University of Minnesota - Twin Cities

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