Kirstin Jenkins
Monroe,NC
Summary
Dynamic and results-driven professional with extensive experience at Dunkin Donuts & Baskin Robbins. Proven ability in exceptional customer service and team leadership, enhancing operational efficiency and fostering a collaborative environment. Skilled in cash handling and problem-solving, consistently achieving high-quality standards and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin Donuts & Baskin Robbins
Monroe, NC
02.2025 - Current
- Prepared high-quality coffee beverages and desserts according to established recipes.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated cash register, accurately processing transactions and managing cash flow.
- Assisted in training new team members on beverage preparation and service standards.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Monitored inventory levels, communicating needs for supplies to management effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Crew Member Team Leader
Taco Bell
Monroe, NC
08.2024 - 12.2024
- Trained new crew members on operational procedures and customer service standards.
- Assisted in inventory management, including stock rotation and supply ordering.
- Maintained cleanliness and organization of workstations to meet health regulations.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
Education
No Degree - Business Administration
Winston-Salem State University
Winston-Salem, NCSkills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Opening and closing duties
Cash handling
Active listener
Exceptional customer service
Cleanliness
Team leadership
Adaptive and creative
Professional demeanor
Performance improvement
New hire training
Up-selling
Accomplishments
I was apart of National Honors society maintaining a 4.125 GPA. I was also an Editor in Chief within my yearbook journalism class. My responsibility was to oversee the process of developing a modern historical narrative that would capture the events of the school year. Staff members within the class would come to me in order to discuss any issues, coverage, photography and new ideas. I was also a dual athlete, participating in cheer and track. In my free time I would volunteer to help teach children how to stay active and compete in games similar to the Olympics. I was also a light house keeper for the organization LeaderInMe, I took over the responsibilities to make sure that my junior class was engaged within the community/school as well building more confidence and connections. I’m now a part of RamsTv, stepping up to get coverage of school events as well as creating interesting media.
Affiliations
I’m affiliated with RamsTv at Winston Salem State University. This is an all inclusive media based organization.
Timeline
Barista
Dunkin Donuts & Baskin Robbins
02.2025 - Current
Crew Member Team Leader
Taco Bell
08.2024 - 12.2024
No Degree - Business Administration
Winston-Salem State University