- Team Sports
- Committed to improving personal fitness through regular participation in figure skating
- Gym Workouts
Kirthana Rajulapati
Apple Valley,MN
Summary
Dynamic and customer-focused professional with a proven track record at Eagan Civic Arena, excelling in customer relationship building and teamwork. Enhanced sales through effective merchandising and maintained a safe environment. Skilled in cash handling and fostering positive guest experiences, contributing to increased customer loyalty and satisfaction.
Developed exceptional customer service and operational skills in high-paced retail environment. Adept at inventory management and point-of-sale systems, ensuring smooth and efficient operations. Eager to transition to new field, leveraging transferrable skills to drive success in dynamic setting.
Personable and attentive with passion for providing excellent customer service in retail environment. Possesses solid understanding of inventory management and point-of-sale systems, coupled with strong communication skills. Committed to enhancing customer satisfaction and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Pro Shop Attendant
Eagan Civic Arena
01.2025 - Current
- Provided exceptional customer service by assisting patrons with equipment selection and rental processes.
- Maintained organized inventory of golf equipment, ensuring optimal availability for customer needs.
- Resolved customer inquiries and issues promptly, fostering positive guest experiences and loyalty.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
- Monitored guest activity at driving range areas, enforcing safety rules and maintaining a secure environment for all visitors.
Sales Associate
Sweet Martha's Cookie Jar
09.2023 - Current
- Delivered exceptional customer service by actively engaging with customers and addressing their needs.
- Managed inventory levels, ensuring product availability and freshness for optimal sales performance.
- Assisted in training new staff on sales techniques and company policies to enhance team efficiency.
- Executed daily cash handling procedures, maintaining accuracy in transactions and balancing registers.
- Resolved customer complaints effectively, fostering a positive shopping experience and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Restaurant Hostess
Texas Roadhouse
06.2024 - 01.2025
- Greeted and seated guests promptly, ensuring a positive first impression of dining experience.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Communicated effectively with kitchen and waitstaff to coordinate guest needs and special requests.
- Assisted in training new host staff on protocols and customer service standards.
- Maintained cleanliness and organization of entrance area to enhance overall ambiance.
- Monitored wait times and adjusted seating strategies to minimize delays for guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
High School Diploma -
Eastview Highschool
Apple Valley, MN05-2026
Skills
- Team player mentality
- Workplace safety
- Customer relationship building
- Cleanliness and hygiene
- Networking and outreach
- Store layout optimization
Interests
Extracurricular activities
Active figure skater with strong leadership experience, balancing athletic performance with mentoring and teamwork. Participate in regular on- and off-ice training, demonstrating discipline, time management, and resilience. In addition to skating, consistently weight train at the gym to build strength, endurance, and injury prevention, showing dedication to physical fitness and personal growth. These activities reflect a strong work ethic, goal-oriented mindset, and the ability to commit long-term to challenging pursuits.
Timeline
Pro Shop Attendant
Eagan Civic Arena
01.2025 - Current
Restaurant Hostess
Texas Roadhouse
06.2024 - 01.2025
Sales Associate
Sweet Martha's Cookie Jar
09.2023 - Current
High School Diploma -
Eastview Highschool