Kirti Karamchandani
College Station,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Research Asst.
Counterfactual Thinking Research Lab
08.2023 - Current
- Coding of research data
- Performed statistical, qualitative, and quantitative analysis.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Collected research data through experimentation, surveys and leading focus groups.
- Collaborated with other researchers to develop successful research strategies.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Customer Service Asst.
H-E-B
06.2023 - 01.2024
- Checker, bagger, cart pusher
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Assisted customers with product selection, providing detailed information on features and benefits.
Customer Service Rep.
Walgreens
06.2021 - 08.2021
- Checker, bagger, stocker, photo department
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
Degree in Progress - Bachelors of Science in Psychology
Texas A&M University
College Station, TX12.2024
Degree -
McNeil High School
Austin, TX05.2021
Skills
- Verbal and Written Communication
- Critical Thinking
- Interpersonal Relations
- Team Player
- Time Management
- Data Collection
- Multitasking and Organization
- Data Entry
- Analytical Thinking
- Fieldwork experience
Awards
- Dean's List - Spring 2022
- Dean's List - Fall 2022
- Dean's List - Spring 2023
- Dean's List - Fall 2023
Volunteer Experience
- Sophomore Leaders Impacting, Developing, Educating, College Station, TX, 08/22-05/23, Bannered, tabled, organized multiple events regarding sexual assault awareness and mental health awareness, Helped organize a sexual assault awareness speaker panel, Spoke in a mental health awareness podcast
- Big Event, Bryan, TX, 03/23, 03/24, Helped clean, garden, trim trees for a community member in need
- Aggie Classics, 09/23- Present, Bannered, tabled, organized multiple events to benefit the organization, Rescue Pink, Helped organize and participated in a Walk for Alzheimers, Trash pick up at Lake Bryan, Helped fundraise thousands of dollars for impoverished women and girls in India
Projects
Take Back the Night: Sexual Assault Awareness Event- Spoke to vendors, Created social media posts, Advertised, Designed event theme and items to give away, Came together to showcase support for assault survivors
Timeline
Research Asst.
Counterfactual Thinking Research Lab
08.2023 - Current
Customer Service Asst.
H-E-B
06.2023 - 01.2024
Customer Service Rep.
Walgreens
06.2021 - 08.2021
Degree in Progress - Bachelors of Science in Psychology
Texas A&M University
Degree -
McNeil High School
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