Kirti Mukim
Summary
Experienced SAP SuccessFactors and SAP HCM Consultant with over 22 years in delivering innovative HR technology solutions. For the past 12 years, I have specialized in managing complex SuccessFactors implementations, guiding clients through end-to-end system integration across diverse industries, including Manufacturing, Retail, and Aviation. Known for my expertise in project management, team leadership, and large-scale testing, I have consistently delivered high-quality solutions that drive operational efficiency and support business transformation. Certified in SuccessFactors Employee Central, Employee Central Payroll, and Learning Management Systems, I bring a results-oriented approach to both client-facing and internal initiatives, ensuring seamless execution and stakeholder satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Manager
Accenture India
03.2022 - Current
- Spearheaded comprehensive SuccessFactors implementation, covering aspects from project planning to deployment.
- Managed client expectations, facilitated requirement-gathering workshops, and coordinated with cross-functional teams for seamless system integration and alignment with business goals.
- Managed data migration, user acceptance testing, and post-launch support
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
Employee Central Specialist
Accenture India
01.2021 - 02.2022
- Implemented and configured SuccessFactors Employee Central for clients like Énergir, Owens Illinois, and the State of Illinois, customizing data models, RBP, workflows, and employee profiles to align with unique HR processes.
- Spearheaded data migration projects while maintaining high accuracy standards
- Conducted client workshops, user training sessions, and provided post-go-live support to drive user adoption and optimize system performance.
SAP Testing COE Lead
IBM India Private LTD
10.2016 - 12.2020
- Led testing and deployment for application enhancements and upgrades, ensuring performance and integrity through functional and user acceptance testing with tools like Worksoft Certify.
- Managed business requirement gathering, blueprint documentation, and configuration in SuccessFactors, overseeing a 6-member offshore team, and daily client interactions.
Lead SuccessFactors LMS/EC Consultant
IBM India Private LTD
07.2015 - 09.2016
- Led SuccessFactors implementation and project delivery for LMS and Employee Central, including requirement gathering, solution workshops, UAT, and a successful go-live.
- Configured Learning workflows, data models, RBP, and integrations between SAP and SuccessFactors, managing data migration and cleansing.
- Configured Employee Central modules, such as employee profiles, portlets, workflows, and business rules.
- Set up jobs, data models, and language packs in Provisioning while creating custom reports, managing picklists, and configuring event reasons.
SAP Testing Lead/ SAP HCM Consultant
IBM India Private LTD
01.2010 - 06.2015
- Managed incidents, support requests, and enhancements for the LMS module, including testing connector and job failures, providing weekend support, and conducting user training for recurring issues
- Supported post-go-live hyper care, resolving 800+ incidents across OM, PA and Time Management Acted as the onsite lead for SAP HR go-live, supporting full module implementation and direct client interactions, as well as performing data migration for complex organizational structures
- Developed and executed test plans, conducting functional, regression, integration, and user acceptance testing
- Also handled task estimations for new developments and enhancements, while facilitating Agile activities, including daily scrums, sprint planning, and retrospectives
Business Administrator
IBM India Private LTD
10.2004 - 12.2009
- Monitored operational metrics and billed hours to meet sector targets, ensuring effective resource management for a 3,000-member team while facilitating leadership meetings to prioritize tasks and drive action item completion
- Managed project controls, financial transactions, and maintained audit readiness to support compliance and sector initiatives
Asst Manager Corporate Sales
ABN AMRO Bank Ltd
05.2004 - 09.2004
- Managed corporate salary account sales and led a team of sales representatives
- Oversaw direct sales efforts and coordinated channel marketing
Citi Phone Officer
E-Serve International Ltd (Citicorp Services)
05.2002 - 04.2004
- Managed credit card inquiries and resolved authorization issues while supporting the verification of high-value transactions
- Cross-sold loans and bank products over the phone to enhance customer service and drive sales
Education
PGDBA -
Human Resource Management
01.2005
B.COM -
University of Madras
01.2002
Skills
- Leadership and Stakeholder Management
- SAP SuccessFactors Expertise
- SAP HCM Functional Knowledge
- Project and Program Management
- Consulting and Solution Design
- System Integration and Testing
Certification
- SuccessFactors Certified in Employee Central Core (THR81)
- SuccessFactors Certified in Employee Central Payroll (HRHPC_2311)
- SuccessFactors Certified in Learning Management System (THR88)
- IBM Certified Enterprise Design Thinking Practitioner
Awards:
- Manager's Choice Award
- Spark Award, IBM
- Bravo Award
Majorclients
- Tapestry Inc
- State of Illinois
- Cargill
- Bombardier (Montreal Canada)
- Hemas Holdings (Sri Lanka)
- Adani (India)
- Godrej (India)
Timeline
Program Manager
Accenture India
03.2022 - Current
Employee Central Specialist
Accenture India
01.2021 - 02.2022
SAP Testing COE Lead
IBM India Private LTD
10.2016 - 12.2020
Lead SuccessFactors LMS/EC Consultant
IBM India Private LTD
07.2015 - 09.2016
SAP Testing Lead/ SAP HCM Consultant
IBM India Private LTD
01.2010 - 06.2015
Business Administrator
IBM India Private LTD
10.2004 - 12.2009
Asst Manager Corporate Sales
ABN AMRO Bank Ltd
05.2004 - 09.2004
Citi Phone Officer
E-Serve International Ltd (Citicorp Services)
05.2002 - 04.2004
PGDBA -
Human Resource Management
B.COM -
University of Madras
Similar Profiles
SESHADRI MSESHADRI M
Application Development Senior Analyst at Accenture IndiaApplication Development Senior Analyst at Accenture India
Krishnakant KumarKrishnakant Kumar
Data Eng, Mgmt and Governance Analyst at Accenture IndiaData Eng, Mgmt and Governance Analyst at Accenture India
Bharatkumar SubnisBharatkumar Subnis
Enterprise Architect Manager at Accenture IndiaEnterprise Architect Manager at Accenture India
Shekhar TyagiShekhar Tyagi
Product Manager at Accenture IndiaProduct Manager at Accenture India
Jose A GonzalezJose A Gonzalez
Program Manager at Avanos OrthopedicsProgram Manager at Avanos Orthopedics