Summary
Overview
Work History
Education
Skills
Timeline
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KIRTON ROBERTS

Brooklyn

Summary

Dynamic and self-motivated professional with a proven track record in customer service and schedule management at Phillips Lifeline Services. Recognized for exceptional communication skills and a commitment to safety as an Uber Driver, achieving high customer ratings through friendly interactions and efficient navigation. Dedicated to enhancing passenger experiences and fostering positive relationships.

Overview

17
17
years of professional experience

Work History

MUSIC ENTERTAINER

Self-employeed
04.2022 - Current
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
  • Navigated through large crowds to sign autographs or pose for pictures at guest request.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
  • Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
  • Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
  • Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.

Delivery Driver

SOUTH SHORE AUTO PARTS
03.2021 - 02.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.

Uber Driver

SELF EMPLOYED
01.2014 - 01.2019
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

In Home Support Representive

Phillips Lifeline Services
09.2008 - 07.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

GRENADA BOYS SECONDARY SCHOOL
ST. GEORGES , GRENADA
06-1997

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance

Timeline

MUSIC ENTERTAINER

Self-employeed
04.2022 - Current

Delivery Driver

SOUTH SHORE AUTO PARTS
03.2021 - 02.2022

Uber Driver

SELF EMPLOYED
01.2014 - 01.2019

In Home Support Representive

Phillips Lifeline Services
09.2008 - 07.2013

High School Diploma -

GRENADA BOYS SECONDARY SCHOOL

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