Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

KIRUTHIKA RAVINDRAN

Cumming,GA

Summary

Customer-obsessed support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions. I'm Passionate about building customer relationships and defusing customer issues. Seeking a challenging career with a dynamic and leading organization that would help me cultivate and nurture my skills to the fullest with an opportunity to display my talent and become an asset to the organization.

Overview

4
4
years of professional experience

Work History

HR Recruiter/Recruiter /Associate Consultant

HCL Technologies Ltd
Chennai, India
03.2011 - 12.2012
  • Involving in full life cycle of recruitment.
  • Analyzing the job requirements.
  • Sourcing and screening suitable candidates depending on the job requirement from various channels of sources like Job portals, Professional networks, posting job requirements, and referrals.
  • Pre-Screen the Resumes and send relevant profiles to delivery team for short-listing.
  • Carrying telephonic interview, communicating with the shortlisted candidates.
  • Scheduling the short-listed candidates for both telephonic and face-to-face interviews.
  • Organizing and coordinating the interviews as per schedules.
  • Following up with the panels for the interview feedbacks.
  • Background check and scrutinize the documents pertaining to the selected candidate’s prior experience.
  • Obtain the necessary recruitment approvals and other internal documentation required for recruiting.
  • Discussing the salary and benefit details with the candidates, negotiating on it to bring within the Salary Grid provided.
  • Rolling out the offer after doing initial BGV process.
  • Following up with the offered candidates till joining to make them comfort and to have a good rapport.
  • Preparing daily and monthly report of productivity.
  • Maintaining the master database of the employees.
  • Sending daily, weekly and monthly reports to the Recruitment Manager.

Customer Relations Officer

Hinduja Global Solutions Limited
Chennai, TN, India
04.2010 - 02.2011
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Responding to customer queries in a very efficient manner.
  • Providing optimal solutions to customer issues.
  • Got many appreciation e-mails from customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Process Associate

Exemplarr World Wide
Chennai, TN, India
06.2008 - 11.2009
  • Taking care of Process and Workforce management
  • Allocating work to the team members and getting it done
  • Analyzing and meeting the client requirements
  • Training the team members in various work strategies
  • Generating daily, weekly and monthly reports
  • Preparing Demand and Supply Chain management report
  • Generating and checking the attendance and time sheet report of the team members
  • Involved in daily and weekly review with the team and the manager
  • Adaptability to any situation.

Education

Bachelor of Science - Computers

Madurai Kamaraj University
TN, India
01.2008

Skills

  • Completed CCS (Certification in Computer Softwares), Member of NSS
  • Excel Spreadsheets
  • Outbound Calling
  • Good interpersonal and Analytical skills
  • Quick Learner and hard worker
  • People Management skills
  • Can be entrusted with responsibilities
  • Ability to work as a team and individually

Interests

Visa Status : Valid H4 EADHolder (NO need of sponsorship)

Languages

  • English, Tamil

    • Timeline

    HR Recruiter/Recruiter /Associate Consultant

    HCL Technologies Ltd
    03.2011 - 12.2012

    Customer Relations Officer

    Hinduja Global Solutions Limited
    04.2010 - 02.2011

    Process Associate

    Exemplarr World Wide
    06.2008 - 11.2009

    Bachelor of Science - Computers

    Madurai Kamaraj University

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