Ki'Sandra Adamson
Mobile,AL
Summary
Versatile and results-oriented professional with a proven track record at Books-A-Million, adept in analytical problem solving and effective communication. Excelled in boosting customer satisfaction and streamlining operations, leveraging Python programming and team collaboration skills. Demonstrates a strong ability to meet diverse technical and customer service needs across sectors.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
Work History
Cashier/Barista
Books-A-Million
Mobile, Alabama
11.2024 - Current
- Providing great customer service through greeting and engaging with customers.
- Improving sales for companies through company goals of cards and rewards points.
- Organizing inventory and working based on store details and layouts.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
IT Technician Intern
University Of South Alabama College
Mobile, Alabama
01.2025 - 05.2025
- Collaborated closely with other departments to ensure that their technical requirements are met in a timely manner.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained positive working relationship with fellow staff and management.
- Collected, analyzed and reported on data for use in operational planning.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Insurance Sales Intern
Statefarm Insurance
Birmingham, Alabama
01.2021 - 05.2021
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Evaluated existing policies for accuracy, coverage limits, and rate adjustments.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Developed appropriate quotes based on risk information.
Education
Bachelor of Science - Health Informatics
University of South Alabama
Mobile, AL12-2025
High School Diploma -
Woodlawn High School
Birmingham, AL05-2021
Skills
- Analytical Problem Solving
- Experience with Electronic Health Record Systems
- HIPAA Policy Interpreter
- Customer service
- Experienced in Python programming
- Team collaboration
- Basic Database Design Experience
- Effective Communication
Affiliations
- National Society of Black Engineers (NSBE)
- Jaguar Women in Technology (Jwit)
- Black Student Union (BSU)
Timeline
IT Technician Intern
University Of South Alabama College
01.2025 - 05.2025
Cashier/Barista
Books-A-Million
11.2024 - Current
Insurance Sales Intern
Statefarm Insurance
01.2021 - 05.2021
Bachelor of Science - Health Informatics
University of South Alabama
High School Diploma -
Woodlawn High School
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