Tiffany Ngo
Stockbridge,USA
Summary
Results-driven professional with extensive experience in Customer Service and Client Relations. Proficient in conflict resolution, effective communication, and problem-solving, ensuring customer satisfaction and loyalty. Collaborative team player, adaptable to changing environments, focused on achieving organizational goals through empathetic service.
Overview
6
6
years of professional experience
Work History
Barista & Cashier
Tiger Sugar
10.2024 - 11.2025
- Delivered high-quality beverages by expertly preparing drinks and cooking tapioca.
- Maintained optimal inventory levels through diligent restocking and regular inventory checks.
- Enhanced customer experience by effectively selling cosmetics and various merchandise in-store.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Collaborated with team members to streamline operations and improve overall efficiency.
- Trained new staff on beverage preparation techniques and customer service standards.
Receptionist
New Nails
07.2019 - 12.2024
- Trinh Tran - (404) 696-0901
- Cashier; Assisted customers with processing transactions
- Maintaining call center; booking and confirming appointments, walk-ins
- Hands-on approach; warmly greeting customers
Barista & Cashier
Nutrition at the Bridge
12.2023 - 08.2024
- Enhanced customer satisfaction by expertly preparing beverages and managing kitchen tasks.
- Conducted inventory checks and restocked supplies to maintain operational efficiency.
- Managed cost adjustments and ensured accurate pricing for menu items.
- Coordinated timely deliveries to ensure product availability and customer satisfaction.
- Processed customer transactions efficiently, providing excellent service at checkout.
Cashier & Food Prep
Steven's Fine and Fresh Seafood
12.2021 - 06.2022
- Enhanced customer satisfaction by assisting in selecting live crab and crawfish.
- Ensured cleanliness of the kitchen and maintained a tidy floor area.
- Conducted inventory checks and updated pricing for restocked produce items.
Education
B.S. Business Administration - Minor in Accounting
Oglethorpe University
Brookhaven, GA05-2028
High School Diploma -
Elite Scholars Academy
Jonesboro, GA05.2024
High School Diploma -
Clayton State University
Morrow, GA05.2024
Skills
- Detail-oriented approach
- Resilient problem-solving
- Interpersonal skills
- Collaborative team member
- Active listening skills
- Positive attitude
- Analytical problem solving
- Effective time management
- Socially engaging
LANGUAGES
Vietnamese, Native
English, Native
Timeline
Barista & Cashier
Tiger Sugar
10.2024 - 11.2025
Barista & Cashier
Nutrition at the Bridge
12.2023 - 08.2024
Cashier & Food Prep
Steven's Fine and Fresh Seafood
12.2021 - 06.2022
Receptionist
New Nails
07.2019 - 12.2024
B.S. Business Administration - Minor in Accounting
Oglethorpe University
High School Diploma -
Elite Scholars Academy
High School Diploma -
Clayton State University