Kisandra Davila
Laredo
Summary
Dynamic leader with over 9 years experience in legal and customer service roles, notably at the Bexar County Clerks Office and with the Office Of Attorney General. Well versed in court processes and bilingual communication, adept at staff management and conflict resolution. Proven track record in improving team efficiency and fostering collaborative relationships with key stakeholders.
Overview
14
14
years of professional experience
Work History
Senior Courts Coordinator
Bexar County Clerk
05.2019 - 12.2022
- Manage 55 Court Clerks as well as oversee 13 Criminal Courts
- Responsible for all misdemeanor Court Clerk documents
- Provide documents and maintain close working relationship with other agencies within or outside Bexar County
- Developed positive working relationship with Judges, clients, law enforcement members.
- Work alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Plan and implement team projects to accomplish objectives.
- Maintain organized office and case-specific paper and digital files for easy tracking and retrieval.
- Manage general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Child Support Officer IV- Lead
Office Of The Attorney General Of Texas
07.2013 - 05.2019
- Managed over 2,500 cases at any given time
- Supervise and coach new staff members and serve as main point of contact for Enforcement Team within agency.
- Locate parents for gaining child support and prepare all legal paperwork for court. Including: Service Documents, Arrest Warrants & Non-suits.
- Engage with customers at court, prepare and finalize all their legal orders.
- Perform case management tasks to ensure enforcement of court-ordered child support obligations.
- Respond to citizens’ complaints and requests for information and services.
Customer Service Representative
Cricket Wireless LLC
04.2009 - 06.2013
- Promoted business as superior provider committed to efficiency and accuracy when engaging with customers.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Education
Bachelor of Science - Criminal Justice
Texas A&M International University
Laredo, TX2012
High School Diploma - undefined
Bruni High School
Bruni, TX2007
Skills
- Staff Management
- Bilingual - Spanish
- Strong verbal communication
- Self-motivated
- Strategic thinker
- Fluent in Legal Terminology
- Criminal Law
- Conflict Resolution
- Case management
- Court processes
References
Elisa Vela
Financial Advisor - Office of Attorney General
Ph: 956-286-5171
Reno Madrigal
Deputy Chief Bexar County Clerk
Ph: 210-589-2945
Timeline
Senior Courts Coordinator
Bexar County Clerk
05.2019 - 12.2022
Child Support Officer IV- Lead
Office Of The Attorney General Of Texas
07.2013 - 05.2019
Customer Service Representative
Cricket Wireless LLC
04.2009 - 06.2013
Bachelor of Science - Criminal Justice
Texas A&M International University
High School Diploma - undefined
Bruni High School
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