Kisha Guy
Rock Hill,SC
Summary
Proactive team lead with experience in operational management and supporting individuals with developmental disabilities. Skilled in crisis intervention and team coordination, driving positive outcomes in residential settings.
Overview
1
1
Certification
14
14
years of professional experience
Work History
DSP (Direct Support Professional)
Maxabilities of York County
York, South Carolina
09.2024 - Current
- Supports individuals with developmental disabilities in a group home setting.
- Promotes independence by encouraging individuals to develop life skills, make choices, and participate in daily activities.
- Supports individuals with meal preparation, housekeeping, transportation, recreational activities, socialization, and community engagement.
- Ensures a safe living environment through adherence to safety protocols and regular checks.
Team Lead
New Hope Treatment Ctr
Rock Hill, South Carolina
11.2023 - 08.2024
- Led a team of 7 residential counselors to ensure the safety and well-being of 12 residents with mental health and behavioral needs.
- De-escalated behavioral crises using therapeutic communication, trauma informed care, and approved crisis intervention techniques.
- Maintained accurate shift reports and communicated essential patient and operational information during handoffs to ensure continuity of care.
- Assisted with admissions, discharges, room checks, and unit safety procedures.
Store Manager
Save A Lot Foods
Philadelphia, Pennsylvania
02.2014 - 10.2023
- Started as a cashier (2/2014-4/2014), promoted to shift lead (4/2014-5/2016). Assistant Store Manager (5/2016-6/2018). Store Manager (6/2018-10/2023).
- Led, recruited, trained, and scheduled team of 15-20 department heads and associates, enhancing operational sales and customer service performance.
- Oversaw inventory management, product ordering, merchandising, receiving, stocking, and rotation to ensure product availability and minimize shrink.
- Managed opening and closing procedures, cash handling, deposits, and register operations, ensuring overall store security.
Behavioral Health Technician
Friends Hospital
Philadelphia, Pennsylvania
08.2018 - 03.2020
- Monitored patients' behaviors, documented observations, and communicated critical concerns to clinical staff, enhancing overall patient care.
- Supported individualized treatment plans by encouraging patient participation in therapeutic activities and treatment programming.
- Ensured patient safety during behavioral emergencies by effectively following established crisis response procedures.
- Supported patients with activities of daily living, personal hygiene, and meals, promoting their comfort and well-being.
Team Member
Toys R Us/Babies R Us
Philadelphia, Pennsylvania
10.2012 - 12.2013
- Delivered friendly, efficient customer service by assisting customers with purchases, product inquiries, and understanding store policies.
- Ensured clean, organized, and welcoming checkout area and sales floor to enhance customer shopping experience.
- Supported stocking, merchandising, price tagging, and maintaining attractive product displays to drive sales.
- Operated cash registers and point of sale systems to process cash, credit, debit and gift card transactions accurately.
Education
Licensed Massage Therapist - Therapeutic Massage
Lincoln Technical Institute
Philadelphia, PA07-2008
Skills
- Crisis Intervention
- Behavioral Support
- Patient Management
- Medication Administration
- Scheduling Coordination
- Time Management
- Team Coordination
- Communication
Certification
- First Aid CPR- Red Cross
Timeline
DSP (Direct Support Professional)
Maxabilities of York County
09.2024 - Current
Team Lead
New Hope Treatment Ctr
11.2023 - 08.2024
Behavioral Health Technician
Friends Hospital
08.2018 - 03.2020
Store Manager
Save A Lot Foods
02.2014 - 10.2023
Team Member
Toys R Us/Babies R Us
10.2012 - 12.2013
Licensed Massage Therapist - Therapeutic Massage
Lincoln Technical Institute