NMESOMACHI AHUCHAOGU
CSAAC
Montgomery Village,MD
1
Language
1
Certification
10
years of professional experience
Dedicated and empathetic healthcare and support professional pursuing an Associate degree in Health Information Management (Expected 2026, 3.5 GPA). Combines extensive hands-on experience as a Direct Support Professional, Certified Nursing Assistant, and Patient Care Technician with strong technical proficiencies in EHR systems, SQL data analysis, and clinical workflows. Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes. Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Work History
DSP (Direct Support Professional)
3 Years 9 Months- Ensured well-being, safety, and quality of life for individuals with developmental abilities through direct hands-on assistance, fostering independence and personal growth.
- Implemented behavior management strategies focused on positive behavior, enhancing client engagement and promoting a secure environment.
- Supported individuals with autism through daily living, personal care, and community participation.
- Monitored behavior patterns and implemented support plans with consistency and patience.
- Documented care activities, incidents, and progress notes accurately in required systems.
- Encouraged independence through coaching on communication, hygiene, and household tasks.
CNA (Certified Nursing Assistant)
4 Years 1 Month- Assisted with ADLs, including bathing, grooming, and walking, while maintaining accurate vital sign records and patient documentation.
- Provided compassionate daily care, supporting bathing, grooming, dressing, and mobility needs.
- Monitored vital signs and reported condition changes promptly to nursing staff.
- Assisted residents with safe transfers, repositioning, and fall-prevention practices.
- Monitored vital signs and documented observations accurately for nursing staff review.
- Assisted residents with bathing, dressing, grooming, and daily hygiene needs.
Front Desk Representative & Patient Care Technician (PTC)
3 Years 6 Months- Oversaw front desk operations, patient scheduling, visitor orientation, and OSES COVID Support Team infection control protocols.
- Greeted visitors and routed calls, delivering professional first-point contact for office and clinical staff.
- Managed incoming correspondence, appointments, and calendars, maintaining smooth daily front desk operations.
- Processed patient and visitor records with accuracy, supporting compliant documentation and confidential file handling.
- Managed high-volume front desk calls, directing patients, caregivers, and clinicians to appropriate departments.
- Coordinated patient check-in, registration, and appointment scheduling with accuracy and professionalism.
Team Member
2 Years 2 Months- Provided fast, friendly customer service while ensuring station cleanliness and fostering teamwork.
- Trained new crew members on food safety, station procedures, and customer service expectations.
- Maintained drive-thru speed and order accuracy during high-volume rushes.
- Prepared menu items following portioning, quality, and sanitation standards.
- Delivered friendly customer service while taking accurate orders and resolving guest concerns.
- Prepared sandwiches, fries, and beverages according to food safety and quality standards.
Education
Associate of Applied Science - Health Information Management
- Dean's List (2021-2026)
- GPA: 3.5
Skills
Patient documentation
Care coordination
EHR data management
Crisis intervention
Behavioral support
Time management
First aid and safety
Accomplishments
- Direct Client Support & Well-Being: Ensured the physical and emotional well-being, safety, and overall quality of life of individuals with developmental abilities and patients through direct, compassionate assistance.
- Behavior Management & Positive Reinforcement: Implemented structured behavior management strategies geared toward positive behavior to establish and maintain a safe, secure, and supportive atmosphere for clients.
- Multidisciplinary Team Collaboration: Partnered closely with multidisciplinary healthcare and support teams to create, update, and execute tailored, patient-centered care plans, ensuring all support measures were accurately delivered.
- Daily Living Skills & Independence Coaching: Actively coached and assisted clients in mastering daily living skills (such as hygiene, meal prep, and household routines) to build long-term self-sufficiency and personal autonomy.
- Clinical Accuracy & Vital Monitoring: Maintained high precision in tracking, measuring, and recording patient vital signs, guaranteeing correct documentation of patient health and immediate reporting of status changes.
- Activities of Daily Living (ADL) Care: Assisted vulnerable patients with essential daily living tasks—including bathing, grooming, and walking—while safeguarding patient dignity and mobility.
- Patient & Family Emotional Support: Exhibited effective communication and deep empathy while delivering crucial emotional support and reassurance to patients and their families during care.
- Clinical Documentation & Status Reporting: Maintained meticulous daily records of patient health parameters and health status changes, ensuring seamless communication and handover within nursing teams.
- Infection Control & Public Health Compliance: Executed rigorous infection control protocols, coordinated public health duties, and managed administrative data as a core member of the OSSES COVID Support Team.
- Administrative & Front Desk Optimization: Managed core front desk functions, multi-line phone handling, patient scheduling, and visitor orientation to significantly improve clinic workflow and communication.
- Customer Service & Problem Solving: Demonstrated excellence in client communication and problem-solving while handling inquiries, resolving issues, and prioritizing patient well-being under pressure.
- Clinic Workflow & Patient Intake Coordination: Streamlined patient check-in procedures, managed visitor inquiries, and bridged administrative reception duties with daily medical support to maintain a smooth facility environment.
Certification
- Mandt Certificate
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- CPR /AED/ First-Aid
Languages
English
Native or Bilingual
Timeline
DSP (Direct Support Professional)
CSAAC
01.2023 - CurrentRead More
CNA (Certified Nursing Assistant)
Smith Life Healthcare
11.2020 - 12.2024Read More
Front Desk Representative & Patient Care Technician (PTC)
Maxim Healthcare Services
06.2019 - 12.2022Read More
Team Member
Wendy's
03.2017 - 05.2019Read More
Montgomery College
Associate of Applied Science from Health Information Management
Read More