Kisha Hall
Professional
Albany,Georgia
Summary
Enthusiastic professional looking to utilize the skills provided to gain employment within a thriving company where problem-solving, leadership, and being flexible will allow the opportunity to take on new challenges.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
Work History
8th Grade Language Arts Teacher
Doughtery County School System
Albany, GA
08.2017 - Current
- Evaluated academic skills of each student through verbal assessments, graded assignments and standardized tests.
- Administered assessments and standardized tests to evaluate student progress.
- Encouraged independent thought, good judgment and expression of original ideas.
- Supported student skill development in alignment with personal and academic goals.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted effective verbal and written communication through listening, speaking, reading and writing practice.
- Cultivated relationships with parents for complete support network.
- Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club.
- Integrated Smartboard and other instructional technologies into classroom.
Charge Entry Specialist
Phoebe Putney Memorial Hospital
Albany, GA
04.2012 - 08.2017
- Verified insurance eligibility and information to update database.
- Answered questions and assisted providers and office staff.
- Worked with revenue cycle team to identify denial trends.
- Captured and entered professional charges.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
Patient Advocate
Phoebe Putney Memorial Hospital
Albany, GA
08.2000 - 04.2012
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Developed patient-centered care plans to meet individual needs.
- Collected and analyzed patient feedback to evaluate quality of care.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Advocated for patient rights and access to support resources in healthcare settings.
- Researched and applied relevant healthcare laws and regulations to support compliance.
- Delivered support to medical staff in completion of patient paperwork.
House Parent
Around The Clock Healthcare
Albany, GA
01.2000 - 09.2000
- Provided emergency response during shifts and when on-call.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Reviewed clinical documentation to asses standards and quality of care.
- Solved grievances and complaints by collaborating with residents.
- Developed, implemented and monitored residential policies and procedures.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Collaborated with residential team to maximize effective and efficient operations.
Education
Master of Science - K-12 Educational Studies
Capella University
Minneapolis, MN 04.2009 - 06.2011
Bachelor of Science - Allied Health, Healthcare Administration
Albany State University
Albany, GA 08.1994 - 05.2000
High School Diploma -
Westover High School
Albany, GA 08.1988 - 06.1992
Skills
Verbal and written communication
Student assessments
Recordkeeping skills
School district guidelines comprehension
Written Communication
Active Listening
Good Telephone Etiquette
Dependable and Responsible
Teamwork and Collaboration
G-Suite
Multitasking Abilities
Data Entry
Decision-Making
Timeline
8th Grade Language Arts Teacher
Doughtery County School System
08.2017 - Current
Charge Entry Specialist
Phoebe Putney Memorial Hospital
04.2012 - 08.2017
Master of Science - K-12 Educational Studies
Capella University
04.2009 - 06.2011
Patient Advocate
Phoebe Putney Memorial Hospital
08.2000 - 04.2012
House Parent
Around The Clock Healthcare
01.2000 - 09.2000
Bachelor of Science - Allied Health, Healthcare Administration
Albany State University
08.1994 - 05.2000
High School Diploma -
Westover High School
08.1988 - 06.1992