Kisha Hebert

• Results-driven Administrator and Director of Clinical Operations with a proven track record in successfully leading the level 1 State and Community Health Accreditation Partner (CHAP) survey process for a new standalone hospice agency.
• Development and implementation of policies and procedures that align with regulatory requirements and best practices in hospice care.
• Manage budget and resource allocation, focusing on efficient operations while maintaining the highest standards of care.
• Conduct internal audits and inspections to verify compliance with federal, state, and local regulations as well as hospice policies.
• Engage in community outreach and education initiatives to raise awareness about services and the importance of hospice care.
• Assist in the recruitment process, organizing interviews and onboarding new hires.
• Resolve escalated issues from patients or their families concerning quality-of-care concerns or complaints.
• Perform initial and ongoing clinical nursing assessments. Education and training for patients and families on disease process and management, medications, DME, ADL's, procedures and plan of care.
• Conduct performance evaluations and recommended training programs for staff development.
• Set specific goals for projects to measure progress and evaluate end results.
• Negotiate contracts with vendors and service providers to optimize costs and efficiency.

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• Responsible for triage process oversight, ensuring patients received timely and appropriate care based on individual needs.
• Telephonic and clinical education of disease process, medications, symptom management and DME.
• Oversight and scheduling of field clinician visits after hours.
• Responsible to triage incoming referrals, coordinating with the interdisciplinary team, prioritizing care based on acuity and complexity.
• Developed protocols and workflow processes that enhanced efficiency and improved patient outcomes, while maintaining compliance and regulatory standards.
• Ensured that all telephonic assessments were thorough and care plans were tailored to meet the unique needs of each patient.
• Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
• Conducted specified laboratory tests to help detect conditions and determine diagnosis.
• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Provided emotional support to families facing difficult decisions about a loved one's care.
• Participated in quality improvement initiatives.
• Administered oral, sublingual, rectal and intravenous medications for symptom management.
• Served as an active member for the acquisition team.
• Trained and mentored new RNs on best practices, hospice policies and standards of care.