Kisha Hyson
Federal Express Corporation (FedEx Ground)
Elgin,TX
1
Certification
27
years of professional experience
Senior operations and people leader with extensive experience driving performance in high-volume, fast-paced environments. Proven ability to lead managers and frontline teams, improve safety and operational efficiency, and execute strategic initiatives. Known for strong leadership presence, accountability, and results.
Work History
Area Manager
2 Years 7 Months- Lead operations for a defined area within a high-volume distribution facility
- Manage and develop Operations Managers and frontline teams
- Drive safety, service, and performance results through metric analysis and action plans
- Partner with leadership to support organizational and customer objectives
Operations Engagement Supervisor / Operations Supervisor
2 Years- Directed daily operations, staffing, and workflow execution
- Led hiring, onboarding, coaching, discipline, and performance management
- Improved employee engagement, productivity, and compliance with safety standards
- Communicated operational goals through daily planning and team meetings
Operations Administrator
1 Year- Provided administrative, reporting, and quality assurance support for station leadership
Business Process Specialist
2 Years- Led business system testing, enhancements, and implementations
- Developed business requirements, test cases, and process documentation
- Collaborated with IT and business leaders to improve system performance
Certified Pharmacy Technician
7 YearsCertified Pharmacy Technician Supervisor
6 Years- Supervised technicians and daily operations
- Recognized for customer service, quality, and productivity
Education
Bachelor of University Studies - Business & Leadership Focus
High School Diploma
Skills
Operations Strategy
People Leadership
Safety & Compliance
Workforce Planning
Performance Management
Process Improvement
Employee Engagement
Cross-Functional Collaboration
Data-Driven Decision Making
Certification
First Aid
Timeline
Area Manager
Federal Express Corporation (FedEx Ground)
01.2024 - CurrentRead More
Operations Engagement Supervisor / Operations Supervisor
Federal Express Corporation (FedEx Ground)
01.2022 - 01.2024Read More
Operations Administrator
Federal Express Corporation (FedEx Ground)
01.2022 - 01.2023Read More
Business Process Specialist
Prime Therapeutics
01.2013 - 01.2015Read More
Certified Pharmacy Technician
Prime Therapeutics
01.2006 - 01.2013Read More
Certified Pharmacy Technician Supervisor
Kroger Pharmacy
01.2000 - 01.2006Read More
University of Texas at Arlington
Bachelor of University Studies from Business & Leadership Focus
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Keller High School
High School Diploma
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