Kisha Music
Waycross,GA
Summary
Hardworking Group Lead and Phlebotomist with success providing individualized patient care. Committed to delivering best patient care and coworker environment through effective education and respectful relationships. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and coworkers through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Group Lead
Quest Diagnostics
Vidalia, United States
09.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Attended staff meetings and calls and applied information from those events into daily activities.
- Reviewed daily requirements and delegated work for optimal coverage.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Phlebotomist
Quest Diagnostics
Waycross, GA
01.2013 - 01.2018
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Monitored patients for reactions and verified sample quality.
- Conducted venipuncture procedures
- Packaged and shipped specimens to lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
Associate of Science - Nursing/Teaching
South Ga College
Douglas, Ga01.2013
Skills
- Knowledge of Phlebotomy Procedures and Processing
- Health and Safety Procedures
- Teamwork and Communication
- Microsoft Word
- Maintaining Clean Work Areas
- Safety Standards Compliance
- Ability to Be a Leader
- Employee Relationships
- Oversees inventory
- Training, coaching and development
Certification
- Certified Phlebotomist
Timeline
Group Lead
Quest Diagnostics
09.2020 - Current
Phlebotomist
Quest Diagnostics
01.2013 - 01.2018
Associate of Science - Nursing/Teaching
South Ga College