Summary
Overview
Work History
Education
Skills
Timeline
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Kisha Rodgers

Houston,TX

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

9
9
years of professional experience

Work History

Retail Banker

Woodforest Bank
04.2022 - 08.2024
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Streamlined account opening processes for improved efficiency and a better client experience.
  • Identified opportunities for cross-selling financial products, resulting higher revenue generation.

Sales Agent

Galaxy Auto Plex
05.2017 - 04.2022
  • Managed sales negations and financing options.
  • Assisted call-in customers with questions and orders.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Maintained a positive customer first attitude to exceed customer satisfaction .

Customer Service Sales Representative

Asurion Insurance Services
08.2015 - 05.2017
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Education

High School Diploma -

Central High School

Skills

  • Branch operations
  • Cash Handling
  • Banking Software Familiarity
  • Financial product knowledge
  • Fraud prevention
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Problem Resolution

Timeline

Retail Banker

Woodforest Bank
04.2022 - 08.2024

Sales Agent

Galaxy Auto Plex
05.2017 - 04.2022

Customer Service Sales Representative

Asurion Insurance Services
08.2015 - 05.2017

High School Diploma -

Central High School

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Kisha Rodgers