Kisha Rosenthal
Hospitality Specialist
Summary
A seasoned professional with over a decade in the foodservice industry, 5 years in retail and customer service and 2 years as a business owner. Known for a unique blend of warmth, professionalism, and a strong work ethic. Thrives under pressure, has a genuine desire to care for others, and is driven to achieve excellence.
Overview
22
22
years of professional experience
Work History
Head Server
Whales Tales Fish House
06.2003 - 07.2009
- Oversaw all front of house duties, incl open and close
- Trained and led new employees
- Coordinated with kitchen and wait staff to ensure seamless guest experience
- Assisted with food preparation
- Managed peak hours and large parties
Head Server/Bartender
Gators Dockside
Mt Dora, Florida
06.2003 - 07.2009
- Completed comprehensive guest service, "Serve Safe" and bartender training
- Gained foundational knowledge of restaurant etiquette, hygiene and terminology
- Maintained tidy appearance and work station
- Trained and led new employees in all front of house positions
Server Trainer
Jekyll And Hyde Taphouse And Grill
Waxhaw, NC
07.2024 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
Owner/Operator Manager
Chi Chi Vending Company
Indian Land, South Carolina
02.2022 - 05.2024
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Operations Manager
Rosenthal Development Group
03.2014 - 12.2023
- Meal planning, preparation and scheduling
- Budgeting, purchasing and organizing supplies
- Scheduled appointments, breaks and meetings
- Maintained a clean and organized work area
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZSkills
Attentiveness
Timeline
Server Trainer
Jekyll And Hyde Taphouse And Grill
07.2024 - Current
Owner/Operator Manager
Chi Chi Vending Company
02.2022 - 05.2024
Operations Manager
Rosenthal Development Group
03.2014 - 12.2023
Head Server
Whales Tales Fish House
06.2003 - 07.2009
Head Server/Bartender
Gators Dockside
06.2003 - 07.2009
Bachelor of Science - Psychology
Grand Canyon University
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