Leah Canna

I started at Waterlefe as a backserver with no previous industry experience and was quickly promoted to a server, learning bartending skills simultaneously. Soon after I was mentored by the head server to be her replacement. For the past five seasons I have been proud to be a crucial part of an environment where quality staff are pleased to work and client expectations are consistently exceeded.

My managerial responsibilities and achievements include:

• Training new staff, emphasizing client expectations and etiquette
• Overseeing (and participating in) completion of sidework
• Organizing and dividing floorplans for a la carte service
• Developing floorplans to accommodate entertainment, maximum capacity events, intimate events, fine dining, banquets and more
• Participating in weekly meetings with senior staff, discussing how to make improvements from previous seasons, improve synchronicity between FOH and BOH and respond to client feedback to increase overall satisfaction
• Facilitating improved teamwork between staff in the bar and dining room with a focus on running events and dining service smoothly and in sync
• Improving organization of various areas to improve efficiency during service
• Editing POS system to improve ease of use
• Writing and managing the schedule for all FOH staff
• Maintaining open communication and an approachable demeanor with staff to best address their concerns / feedback
• Making decisions under pressure to resolve issues and course-correct dinner service / events
• Maintaining stock for FOH supplies