Kisha Smalls
Staten Island,NY
Summary
Focused Phlebotomist/customer service representative offering 20 years' experience and expert in performing venipuncture on newborn to geriatric patients. Accomplished in quickly building rapport with patients and external clients, with excellent bedside manner and proficiency in easing patients' anxiety. Committed to maintaining highest standards of safety and quality control.
Overview
23
23
years of professional experience
Work History
Mobile Phlebotomist
Northwell Health
450 Lakeville Rd New Hyde Park, NY 11042
08.2021 - Current
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Conducted venipuncture and other CT procedures.
Mobile Phlebotomist
Bio-Reference Laboratories
09.2019 - 07.2021
- Followed physician orders when administering therapeutic phlebotomy
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Spoke with patients to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Organized daily work based on collection priority
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
Mobile Phlebotomist Coordinator
Quest Diagnostics
11.2017 - 12.2018
- Collaborated with various team members, internal and external clients to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clients
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Worked with sales department to resolve client account issues, improved operations and provided exceptional customer service
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Determined and recommended methods to address improvement opportunities
- Received incoming calls and messages and addressed or triaged phone requests
Mobile Phlebotomist
Quest Diagnostics
09.2009 - 11.2017
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Organized daily work based on collection priority
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Followed physician orders when administering therapeutic phlebotomy
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Routinely collaborated with department managers to correct problems and improve services
Lead Phlebotomy Technician
Quest Diagnostics
Staten Island, NY
03.2003 - 09.2009
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
- Converted community contacts into potential clients through networking, consistency and credibility
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Education
Some College (No Degree) - LIBERAL ARTS
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Patient confidentiality
- Quality control
- Recording data
- Sample and specimen collection
- Infection control
- Venipuncture
- Detail-oriented
- Time management
- Blood specimen storage
- Patient-focused care
- Specimen labeling procedures
- Infection Control
- Quality control guidelines
- Health education
Timeline
Mobile Phlebotomist
Northwell Health
08.2021 - Current
Mobile Phlebotomist
Bio-Reference Laboratories
09.2019 - 07.2021
Mobile Phlebotomist Coordinator
Quest Diagnostics
11.2017 - 12.2018
Mobile Phlebotomist
Quest Diagnostics
09.2009 - 11.2017
Lead Phlebotomy Technician
Quest Diagnostics
03.2003 - 09.2009
Some College (No Degree) - LIBERAL ARTS
College of Staten Island of The City University of New York