Kisha Williams

Documentation Specialist

Orlando,FL

Summary

Experienced Document Quality Control Analyst with demonstrated track record of improving loan application assembly procedures by leveraging hands-on inspections, verification methods and data analysis. Disciplined professional with systematic approach to loan processing.

Overview

years of professional experience

years of post-secondary education

Work History

HELOC Support Services /Quality Control Analyst

Digital Risk, LLC

Maitland, FL

04.2020 - 06.2023

Trained and coached existing and new employees on multiple investigative case types and internal control processes.
Inspected 100+ files weekly and compared against standards to meet regulatory requirements.
Affirmed loan documentation accuracy to protect lenders from potential fraud.
Communicated with originator, underwriter or applicant concerning progress of loan file.
Maintained accurate records of loan processing activities and documents in CRM system.

Title Coordinator

Wyndham Destinations

Orlando, FL

11.2015 - 07.2020

Performed data entry and other administrative tasks to keep records and files organized and accurate.
Maintained confidentiality and security of personal information to protect customers privacy and prevent identity theft.
Researched 70+ ownership interests and liens on real estate properties daily.
Created legal documents such as deeds, mortgages and leases based on title search results.
Utilized various online databases and public land records to verify ownership information.

Education

Some College (No Degree) - Business Administration And Management

DeVry University

Downers Grove, IL

04.2008 - 01.2011

Skills

Asset Verification procedures

Quality Management

Strong Interpersonal Skills

Verbal And Written Communication

In-Process Inspection

Documenting

Timeline