Kisha’Ann Bowen
Pottsboro,TX
Summary
Infrastructure, security, and operations professional with 5+ years of experience supporting secure IT environments in regulated healthcare and professional services organizations. Proven background in HIPAA compliance, network and systems coordination, vendor and MSP management, documentation standardization, and operational risk reduction. Trusted partner to leadership for maintaining secure, compliant, and reliable infrastructure across distributed environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager of Processing Operations & IT Systems
Merit Advisors LLC
01.2020 - 05.2025
- Managed inbound and outbound data digitization, including records storage and dissemination, ensuring accuracy and compliance with regulations.
- Served as primary internal owner for IT systems coordination, partnering with MSPs and vendors to maintain secure, stable, and compliant infrastructure.
- Supported networked environments including user connectivity, system availability, and secure access controls.
- Coordinated endpoint security, patching, and system upgrades, ensuring minimal downtime and alignment with security best practices.
- Actively supported HIPAA-aligned data handling, access controls, and secure document workflows.
- Maintained detailed technical and operational documentation, including procedures, vendor contacts, and escalation paths.
- Led process improvement initiatives that reduced operational risk, improved system reliability, and strengthened audit readiness.
- Functioned as a senior escalation point between leadership, vendors, and technical providers for infrastructure and security-related issues.
Director of Volunteer Services
Texoma Community Center
01.2020 - 05.2025
- Managed the procurement of grants, ensuring compliance with relevant funding restrictions and guidelines.
- Administered the distribution of funds and in-kind donations, ensuring equitable allocation across programs.
- Recruited, trained, and coordinated volunteers for community projects, leading initiatives that improved services and community engagement.
- Developed and maintained strong relationships with external partners, donors, and community organizations.
Council Coordinator
Texoma Community Center
01.2014 - 07.2019
- Reviewed and audited clinical records for compliance with HIPAA, Joint Commission, and healthcare documentation standards.
- Enforced minimum necessary access principles and secure handling of PHI across departments.
- Collaborated with clinical, HIM, coding, and quality teams to remediate documentation gaps and compliance risks.
- Supported audits, corrective action plans, and policy development related to clinical data security and retention.
- Actively promoted privacy, confidentiality, and regulatory adherence across clinical operations.
IT Systems Administrator
Texoma Community Center
01.2012 - 01.2014
- Administered and supported networked systems in a HIPAA-regulated healthcare environment.
- Managed user access, permissions, and role-based security controls.
- Supported network infrastructure including switches, firewalls, wireless, and secure remote access.
- Coordinated endpoint deployment, patching, and system updates.
- Assisted with backup, data protection, and recovery processes.
- Maintained system documentation and asset records.
- Partnered with vendors and service providers to resolve infrastructure and security issues.
Education
Bachelor of Science - Computer Information Systems
Southeastern Oklahoma University
Durant, Oklahoma01.2018
Associate of Science - Health & Human Sciences
Grayson County College
Denison, Texas01.2001
Skills
- Network & Infrastructure Coordination (LAN/WAN, wireless, VPN concepts)
- Cisco Meraki environments (operational support, vendor coordination, monitoring)
- HIPAA Security Rule (Administrative, Technical, Physical Safeguards)
- Endpoint & Systems Management (patching, upgrades, vendor-managed EDR)
- Microsoft 365 & Identity Platforms (user access, security enforcement)
- Vendor & MSP Management (SLAs, escalation, remediation)
- Documentation & Standards (network diagrams, SOPs, compliance artifacts)
- Incident Response Support & Risk Mitigation
- Physical Security Systems (access control, cameras, alarms – coordination & oversight)
Certification
- Atlassian (Jira) Certified
- Opex Administration Certified
- Monday.com Power User
- Microsoft Office & Microsoft 365
- Strong documentation, audit, and compliance support skills
Timeline
Manager of Processing Operations & IT Systems
Merit Advisors LLC
01.2020 - 05.2025
Director of Volunteer Services
Texoma Community Center
01.2020 - 05.2025
Council Coordinator
Texoma Community Center
01.2014 - 07.2019
IT Systems Administrator
Texoma Community Center
01.2012 - 01.2014
Bachelor of Science - Computer Information Systems
Southeastern Oklahoma University
Associate of Science - Health & Human Sciences
Grayson County College