Kisha Denita Wright
Alexandria,VA
Summary
Dynamic office manager with over six years of experience in enhancing administrative efficiency through strong communication and team leadership. Skilled in problem-solving and compliance, ensuring smooth operations and high-quality customer service. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Highly organized with strengths in prioritizing tasks and managing deadlines. Detail-oriented, Analytical in optimizing productivity.
Overview
9
9
years of professional experience
Work History
Recreation Leader III, Manager on Duty
City Of Alexandria
Alexandria, VA
02.2017 - Current
- Supervised staff and volunteers during recreational events and activities.
- Ensured safety standards were maintained during all park activities.
- Monitored participants during recreational activities to ensure safety guidelines were followed.
- Organized recreational activities for community members of all ages.
- Maintained records such as attendance logs, incident reports, evaluations and other documents pertaining to program operations.
- Developed a variety of recreational activities that met the needs of different age groups.
- Performed basic maintenance tasks such as cleaning equipment or setting up fields for play.
- Participated in games and recreational activities which encouraged individuals and staff to join in.
- Supported site leader in coordinating and executing different projects.
- Provided administrative support for recreational programs.
- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
- Facilitated team building exercises among participants to promote positive relationships.
- Maintained communication with parents and guardians regarding their child's progress in the program.
- Managed daily operations of recreational facilities.
- Administered first aid and notified emergency medical personnel.
- Supervised daily operations and ensured compliance with city regulations.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
Front Desk Administrator
Cervello-Wellness
Alexandria, VA
03.2026 - 05.2026
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Scheduled appointments and maintained calendars for wellness practitioners and clients.
- Coordinated communication between clients and wellness staff to streamline service delivery.
- Handled incoming calls, providing information and directing inquiries to appropriate personnel.
- Organized office supplies and ensured the front desk area remained tidy and professional.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Scheduled appointments for clients based on availability of staff.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained updated records of customer interactions and transactions.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Office Manager
BHG Behavioral Health Group
Washington, DC
11.2020 - 12.2025
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Ordered supplies and equipment, ensuring adequate inventory levels for smooth office operations.
- Tracked invoices and payments, verifying accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Handled incoming communications and directed inquiries to appropriate staff members.
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Reviewed policy documents for accuracy and compliance with regulations.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Managed contract negotiations to ensure compliance with company policies.
- Oversaw vendor relationships to maintain service quality and contractual obligations.
- Developed training materials for staff on contract management procedures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
T.C Williams High School
Alexandria06-1998
Skills
- Office administration
- Document management
- Inventory management
- Payment tracking
- Compliance auditing
- Federal acquisition regulation
- Contract management
- Procurement
- Customer service
- Team leadership
- Effective communication
- Attention to detail
- Problem solving
- Task delegation
- Team bonding
- Data entry
- Staff training
- Scheduling coordination
- Expense reporting
- Financial accounting
- Meeting planning
- Conflict management
- Performance improvement
- Administrative support
- Compliance monitoring
- Organizational skills
- Supply management
- Data retrieval systems
- Clerical support
- Relationship building
Timeline
Front Desk Administrator
Cervello-Wellness
03.2026 - 05.2026
Office Manager
BHG Behavioral Health Group
11.2020 - 12.2025
Recreation Leader III, Manager on Duty
City Of Alexandria
02.2017 - Current
High School Diploma -
T.C Williams High School