Kishan Chhetri
West Covina,CA
Summary
Experience in Active Directory, Exchange, Teams, Networking support. Managed Office 365 supported managing mailbox and supported end users for daily IT related issues. Proven success working in high-volume calls, excellent problem-solving skills. computer systems, software, and hardware Daily end user's operation support including (User Management/Workstation Setup) Change management, create/modify and delete user accounts
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
IT DESKTOP SUPPORT
Integrate IT Support
Artesia, CA
01.2025 - Current
- Active Directory User and Groups Management.
- Migrated on-perm Exchange to Office 365.
- Office365 Management to use Exchange online, OneDrive and Teams.
- Helped users to set up outlook, teams, OneDrive.
- Responsible for installing, diagnosing, repairing, maintaining, upgrading to ensure optimal equipment performance.
- Responded to requests for technical assistance in person, via phone, and remotely.
- Maintained technical and procedural documentation for desktop hardware and software.
- Setup and configure new printer to the network and give print access to the users.
- Experienced with Azure and endpoint management.
- End user support for any issues remotely using TeamViewer, Phone and Teams.
- Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.
- Provided daily operational IT support for end users, including user management and workstation setup.
- Created, modified, and deleted user accounts and mailboxes in the system.
- Configured email groups and set up email signatures for users.
- Exchange Mailbox management and end user's outlook support.
- Basic Routers (SonicWALL) and unmanaged switch connectivity and wireless, access Points, setup, and management.
- Experienced in online ticketing system, currently using ServiceNow.
Warehouse Associate
Win It American Industry
City of Industry, CA
06.2022 - 01.2025
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse Environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Organized warehouse inventory according to warehouse plan.
- Managed full range of warehousing activities including receiving, storing and shipping.
- Observed inventory allocation to maintain material needs and production deadlines.
- Palletized boxes to streamline movement and shipment.
- Protected company inventory by maintaining and organizing storage areas.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Resolved conveyor system issues by clearing jams and blockages.
- Logged unit quantities and entered data into inventory database.
- Attached PO receipts, packing slips and bill of lading to outbound shipments.
- Received and assembled new equipment according to manufacturer instructions.
- Developed storage and space utilization plans for specific commodities and equipment.
- Directed warehouse team of associates in inventory management and processing.
Education
Associate Degree , CompTIA Network+ - Computer Networking
Everest IT College
El Monte, CA 01.2022 - 01.2023
Bachelor of Business Studies -
Tribhuvan University
Chitwan, NepalHigh School Diploma -
Army School
Allahabad, IndiaSkills
- Office365
- Microsoft Office
- Active Directory User and Groups Management
- Service desk support
- Voice over IP with Microsoft Teams
- Hardware configuration
- Digital Competencies
- Operating System
- Internet & Web Browsing
- Basic Troubleshooting
- Exchange
- OneDrive
- Teams
- Windows 10 Imaging
- LAN/WAN/DHCP/VPN/AD/DNS
- Customer support needs
- Application installations
- Shipping and receiving
- Product verification
Languages
- English
- Nepali
- Hindi
Timeline
IT DESKTOP SUPPORT
Integrate IT Support
01.2025 - Current
Warehouse Associate
Win It American Industry
06.2022 - 01.2025
Associate Degree , CompTIA Network+ - Computer Networking
Everest IT College
01.2022 - 01.2023
Bachelor of Business Studies -
Tribhuvan University
High School Diploma -
Army School