Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

RYAN WOLF

Fenton,Missouri

Summary

Astute IT Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Support Specialist Intern

Guarantee Electrical
05.2023 - Current
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for 1000+ employees.
  • Used the Freshservice ticketing system to manage and process support actions and requests.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
  • Assisted in the successful migration to a new server platform with minimal interruptions to business operations.

Education

Associate of Science - Computer Networking

Ranken Technical College
St. Louis, MO
05.2025

Completion - CISCO Networking Academy

South Technical High School
St Louis, MO
05.2022

Skills

  • Active Directory
  • Ticketing Systems
  • Advanced Network Configuration (CLI)
  • Azure AD
  • Software Deployment and Configuration
  • Mobile Device Management
  • Cloud Services Management
  • Office365
  • End User Training and Education
  • Helpdesk Call Support
  • Help Desk Experience

Accomplishments

  • Played a significant role in the Engineering laptop swap and completed the work assigned quickly and ahead of schedule. Worked closely with Engineering post-swap to resolve any issues and requests. Brought major issues to management’s attention and worked to develop workarounds.
  • Kept the lowest ticket count during full-time and part-time work out of the entire IT team while part of the call and ticket queues, and kept my tickets each month above a 90% SLA.

Certification

  • CCNA, Cisco
  • A+, CompTIA

References

  • Zachary Downing, Guarantee Electrical, Technology Support Manager, (720) 305-6047, zach.downing@geco.com
  • Dennis Heinle, Guarantee Electrical, Director Information Technology, (314) 678-8071, dennis.heinle@geco.com
  • Michele Myers, Cisco Networking Academy Instructor, South Technical High School, 12721 West Watson Road, Sunset Hills, MO, 63127, (314) 989-7464, mlmyers@ssdmo.org


Timeline

IT Support Specialist Intern

Guarantee Electrical
05.2023 - Current

Associate of Science - Computer Networking

Ranken Technical College

Completion - CISCO Networking Academy

South Technical High School

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