Kishana Shands
Queens ,United States
Summary
Knowledgeable with background in mentoring and guiding individuals to achieve personal and professional growth. Successfully developed and implemented strategies that enhance client outcomes and satisfaction. Demonstrated excellent interpersonal skills and ability to inspire and motivate students.
Overview
11
11
years of professional experience
Work History
Police Communicatilons Techncian
New York City Police Department
04.2009 - 01.2020
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Improved response times for emergency calls with effective communication and prioritization skills.
- Supported investigations by providing essential information from dispatcher logs when required.
Education
Bachelor of Science - Business Administration
Metropolitan College of New York
New York, NY01-2026
Bachelor of Science - CRIMINL JUSTICE
John Jay College of Criminal Justice
01-2018
Skills
- Self-awareness
- Motivation techniques
- Resilience building
- Growth planning
- Skill development training
- Career development
Timeline
Police Communicatilons Techncian
New York City Police Department
04.2009 - 01.2020
Bachelor of Science - Business Administration
Metropolitan College of New York
Bachelor of Science - CRIMINL JUSTICE
John Jay College of Criminal Justice
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