Overview
Summary
Education
Skills
Work Availability
Work History
Timeline
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Kisha Santiago

Kisha Santiago

Accounting & Interior Planner
Texas,TX

Overview

6
6

Customer service experience, supervisor & office work

2
2
Languages
10
10
years of professional experience
4
4
years of post-secondary education

Summary

Objectives: To work in a place where I can develop and use my knowledge, abilities and skills again. Work Experience Freshmart, Caguas PR (Key Holder) | 2013-2015. Cashier, Inventory Manager, Merchandise Delivery, managerial and employee petty count, Customer Service, Store Opening and Closing. Amazon Flex, Austin, TX (Current) Merchandise Delivery Customer Service.

  • Resume: Trained and dedicated customer service professional with extensive experience. Strong team player with outgoing, positive demeanor and proven abilities to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to the success of the company. Specialized in quality, speed and optimization of processes. Energetic and exemplary oriented to developing relationships and cultivating partnerships.
  • Creative and motivated certified Interior Planner with 1 year of professional experience. Strong team player who enjoy working with other and strives to provide exceptional customer satisfaction. Strong organization and communication skill with exemplary work ethic.

Education

BBA - Accounting & Business Management

Sistema Universitario Ana G Mendez - Universidad Del Turabo
Puerto Rico
08.2019 - Current

High School -

San Juan Educational

Skills

  • Microsoft Excel
  • Active Listening
  • Customer Relations
  • Account Management
  • Credit Card Payment Processing
  • Microsoft Word
  • Store Maintenance
  • Conflict Resolution
  • Problem-Solving Ability
  • Product Organization
  • Document Control
  • Refund Processing
  • Space planning
  • client budgets
  • Startegic Planning
  • Scheduled management
  • Customer Service
  • Closing Sales
  • Documentation
  • Database Administration
  • Billing and Invoicing
  • Business Correspondence
  • Answering Phones
  • Database Entry
  • Event and Meeting Planning
  • Recordkeeping and File Management
  • Office Supply Management
  • File Organization
  • Word Processing
  • Supervision Abilities
  • Microsoft Office
  • Accounting Support
  • Customer Satisfaction
  • Issue Response and Resolution
  • Employee Communications
  • Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

Delivery Driver

Amazon Flex
Austin , Texas
03.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.

Interior Planner

Self-employeed
Fort Hood, TX
01.2016 - Current
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Transformed uninspiring areas into warm and inviting living spaces.
  • Carried out day-day- duties accurately and efficiently.

Office Administrative Assistant

Empresa Samaritana
Puerto Rico
2014.06 - 2017.08
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Authored business documents to organize and emphasize information quickly and effectively.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.

Key Holder Supervisor

Necco Inc, Freshmart
Caguas, PR
06.2013 - 06.2014
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed store opening and closing procedures.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Received and counted money.
  • Rotated stock according to dates and protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened inventory boxes and restocked shelves.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Accepted and processed customer returns.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Oversaw team of 10 employees.
  • Monitored and restricted access to keys to maintain store security.
  • Managed store's stock inventory and ordered new merchandise to replenish low-stock items.

Timeline

Delivery Driver

Amazon Flex
03.2022 - Current

Bachelor of Accounting & Business Management -

UAGM Online Campus
08.2019 - Current

Interior Planner

Self-employeed
01.2016 - Current

Office Administrative Assistant

Empresa Samaritana
2014.06 - 2017.08

Key Holder Supervisor

Necco Inc, Freshmart
06.2013 - 06.2014

High School -

San Juan Educational

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Kisha SantiagoAccounting & Interior Planner