Kishia Allen
Dallas,TX
Summary
Experienced customer service specialist with 10 years in managing calls and coordinating programs. Track record of effective problem resolution and data management, contributing to higher customer satisfaction rates. Skilled in fostering client relationships and improving service outcomes.
Overview
17
17
years of professional experience
Work History
Caretaker
Sonoma House Assisted Living And Memory Care
Carrollton, TX
11.2024 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Program Coordinator
Rescare is Residential Services, Inc
06.2020 - 05.2024
- Facilitated effective communication and maintained relationships with clients, families, and staff, ensuring program activities met the needs and expectations of all stakeholders
- Oversaw the financial aspects of the program, including budget tracking, billing, and financial transactions, to ensure fiscal responsibility and adherence to budgets
- Orchestrated logistics for program-related meetings and events, and leveraged technology to enhance program execution and communication
- Analyzed program performance data to identify improvement opportunities, and collaborated with external partners to optimize program execution and outreach
Juvenile Correctional Officer
Denton County Sheriff's Office
Denton, TX
06.2019 - 03.2020
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Supervised youth's daily activities for school, meals, and recreation time.
Head Hall Staff /Caretaker
Wesley House Assisted Living
Gainesville, TX
07.2016 - 06.2019
- Supported clients by providing comprehensive assistance with daily tasks.
- Maintained a secure and clean living environment, executed light housekeeping tasks, and managed medication reminders and administration as per training protocols
- Documented service provision, monitored client health changes, and facilitated communication between clients and healthcare professionals during appointments and errands
- providing personal care to elderly residents in an assisted living facility, assisting with daily living activities like bathing, dressing, eating, and mobility, monitoring their health, providing companionship, and documenting their needs according to care plans, all while ensuring their safety and well-being within the facility
- Safety checks: Ensuring resident safety by monitoring environment and responding to emergencies
Juvenile Correctional Officer
Gainesville State School
05.2009 - 12.2014
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Supervised youth's daily activities for school, meals, and recreation time.
Education
CNA -
Texas Career Institute Cna School
Dallas10.2025
Diploma -
Gainesville High School
Gainesville, TX06.2006
Skills
- Team leadership
- Administrative support
- Healthcare billing
- Word processing
- Record organization
- Office Suite proficiency
- Team leadership
- Business administration
- HR knowledge
- Customer support expertise
- Management
Timeline
Caretaker
Sonoma House Assisted Living And Memory Care
11.2024 - Current
Program Coordinator
Rescare is Residential Services, Inc
06.2020 - 05.2024
Juvenile Correctional Officer
Denton County Sheriff's Office
06.2019 - 03.2020
Head Hall Staff /Caretaker
Wesley House Assisted Living
07.2016 - 06.2019
Juvenile Correctional Officer
Gainesville State School
05.2009 - 12.2014
Diploma -
Gainesville High School
CNA -
Texas Career Institute Cna School