Kishon Mackey
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lionheart Industries
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Loan Advisor
Bridgecrest Financial
08.2020 - 03.2023
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Customer Service Representative
Alorica
03.2017 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Judson High School
Converse, TXSkills
- Report Generation
- Complaint Resolution
- Appointment Scheduling
- Call Management
- Scheduling
- Information Security
- Research
- Customer Relations
- Team Development
Timeline
Customer Service Representative
Lionheart Industries
04.2023 - Current
Loan Advisor
Bridgecrest Financial
08.2020 - 03.2023
Customer Service Representative
Alorica
03.2017 - 10.2022
Judson High School
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