Business Analyst with 7+ years of experience specializing in the healthcare domain. Skilled in gathering requirements, process improvement, data analysis, and stakeholder management. Adept at collaborating with cross-functional teams to deliver technology-driven solutions that improve efficiency, compliance, and patient outcomes. Strong knowledge of SDLC, Agile methodologies, HIPAA regulations, and healthcare claims processing. Holds a Master’s in IT Management with a strong foundation in business and technology alignment.
Overview
9
9
years of professional experience
Work History
Business Analyst
Home Depot
Baltimore, Maryland
08.2024 - Current
Company Overview: Client: Home Depot – Atlanta, GA, USA
Gathered and documented requirements for retail store operations, POS integration, inventory tracking, and loyalty program management.
Conducted gap analysis between existing retail workflows and proposed solutions to streamline order fulfillment and claims processing.
Created user stories, acceptance criteria, and workflows to support Agile sprints.
Facilitated daily standup's, sprint planning, and requirement workshops with retail stakeholders.
Coordinated with QA to design UAT test cases and validate POS and inventory system enhancements.
Collaborated with supply chain teams to ensure accurate stock replenishment and distribution across retail stores.
Client: Home Depot – Atlanta, GA, USA
System Analyst
Capital One
McLean, USA
12.2019 - 12.2022
Company Overview: Client: Capital One – McLean, USA
Partnered with Finance & Accounting stakeholders to elicit, document, and analyze requirements for core finance modules.
Created BRDs, FRDs, process flows, and user stories to capture detailed finance workflows.
Conducted gap analysis between legacy finance applications and SAP ERP to identify process improvements.
Facilitated requirement workshops and JAD sessions with stakeholders for requirement prioritization.
Collaborated with developers and QA teams to prepare test scenarios, UAT scripts, and validate reporting accuracy.
Performed data validation and reconciliation analysis using SQL and Excel to ensure accuracy of financial transactions.
Developed KPI dashboards (Power BI, Tableau) for finance leadership covering budget forecasts, expense management, and revenue tracking.
Ensured compliance with SOX, GAAP, and audit requirements during ERP system rollout.
Client: Capital One – McLean, USA
Business Analyst
Legato Health Technologies
Hyderabad, India
01.2017 - 12.2019
Company Overview: Client: Legato Health Technologies – Hyderabad, India
Supported senior analysts in requirements gathering for healthcare payer systems.
Documented workflows for claims adjudication, provider enrollment, and member eligibility systems.
Partnered with senior analysts to create process maps and conduct impact assessments for modernization initiatives.
Assisted QA team with test case preparation and UAT execution.
Conducted market research on healthcare payer solutions and emerging trends.
Coordinated with development teams to integrate FHIR APIs for real-time provider data exchange across systems.
Created UAT plans and test data sets to validate credentialing automation functionality.
Delivered reports highlighting gaps in manual claims processes, influencing the decision to move towards automation.
Client: Legato Health Technologies – Hyderabad, India
Education
Master of Science - Information Technology Management
Indiana Wesleyan University
Skills
Requirements Documentation
Healthcare Expertise
Data Analysis & Reporting
Process Improvement
Testing & Compliance
Stakeholder Management & Communication
Tools
Databases
BI/Reporting
Methodologies
Work Preference
Job Search Status
Open to work
Work Type
Full Time
Salary Range
$45000/yr - $200000/yr
Timeline
Business Analyst
Home Depot
08.2024 - Current
System Analyst
Capital One
12.2019 - 12.2022
Business Analyst
Legato Health Technologies
01.2017 - 12.2019
Master of Science - Information Technology Management
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC