Requirements Gathering, Business Process Analysis, BRD & FRD Documentation, User Stories, Use Cases, GAP Analysis, Process Mapping (Visio), Stakeholder Management, UAT Coordination, Test Case Development, ERP Systems, Transportation Management Systems (TMS), Data Analysis, KPI Reporting, SDLC, Agile, Waterfall, JIRA, Confluence, Excel, Power BI, SQL, Microsoft Excel (Advanced Formulas, Pivot Tables), Power BI, SQL (Basic Queries), JIRA, Confluence, MS Visio, ERP Systems, Transportation Management Systems (TMS), UAT coordination, SDLC governance compliance, ERP/TMS Support, Process Improvement, Requirements documentation, KPI reporting, Change management and maintenance window execution, Asset inventory and lifecycle documentation