Kishuna Muhamamad
Rocky Mount,NC
Summary
Conscientious Customer Service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
West Corp
Durham, NC
01.2018 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed 100 invoices each weeks and mailed documentation to clients
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Offered advice and assistance to customers, paying attention to special needs or wants
Shift Manager
Papa Johns International Inc.
Rocky Mount, North Carolina
04.1998 - 12.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed schedules, accepted time off requests and found coverage for short shifts
Education
Associate of Applied Science - Medical Assisting
Keiser University
Fort Lauderdale, FL01.2023
High School Diploma -
Rocky Mount High School
Rocky Mount, NC05.2000
Skills
- CRM Software
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Report preparation
Certification
- CustomerService Training - 12 hours of training
Timeline
Customer Service Representative
West Corp
01.2018 - 05.2020
Shift Manager
Papa Johns International Inc.
04.1998 - 12.2017
Associate of Applied Science - Medical Assisting
Keiser University
High School Diploma -
Rocky Mount High School
Similar Profiles
Sonia Vasquez-MaganaSonia Vasquez-Magana
Community Manager at West CorpCommunity Manager at West Corp
KELVIN MANABATKELVIN MANABAT
Equipment Operator at Wioss West Corp.Equipment Operator at Wioss West Corp.
Kayelin CunananKayelin Cunanan
Leasing Agent at West Corp.Leasing Agent at West Corp.
Barret StricklandBarret Strickland
Plumbing QA Tester at Clayton HomesPlumbing QA Tester at Clayton Homes
Jacqueline BunnJacqueline Bunn
House Cleaner at Bunnifide Cleaning ServicesHouse Cleaner at Bunnifide Cleaning Services