Kismer Gonzalez
Brooklyn
Summary
Resourceful Account Manager experienced in client oversight and relationship building. Maximized repeat business opportunities and expanded client base through effective prospecting and negotiation skills. Focused on delivering optimal outcomes in financial analysis, investment strategies, and market trends.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Medicare Broker
Pinnacle
New York, NY
01.2021 - Current
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Contacted customers post-sale to assess satisfaction and identify immediate service needs.
- Boosted sales through product consultations and effective customer service and upselling techniques.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Executed full sales cycle from lead processing to closing, enhancing overall sales performance.
Integrated Care Manager
Essen Health Care
Brooklyn, NY
04.2026 - 07.2026
- Developed individualized care plans based on patient assessments and preferences.
- Coordinated multidisciplinary teams to ensure comprehensive patient care and service delivery.
- Facilitated communication between patients, families, and healthcare providers to optimize treatment outcomes.
- Monitored patient progress and adjusted care strategies for efficacy and safety.
- Implemented quality improvement initiatives to enhance care processes and reduce readmission rates.
- Mentored junior staff in integrated care principles and effective patient engagement techniques.
- Analyzed data trends to identify areas for operational enhancements within the care management program.
Account Manager
A PLUS CARE HHC INC
Brooklyn, NY
06.2019 - 03.2025
- Executed full sales cycle from initial lead processing to conversion and closing, resulting in increased sales.
- Participated in monthly sales meetings to discuss strategy and performance. and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and implemented client retention strategies, enhancing customer loyalty and satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Built and strengthened long-lasting client relationships through accurate price quotes and customer-centric terms, fostering trust and repeat business.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Murry Bergtraum HS
New York, NY06-2014
Associate of Applied Science - Liberal Arts And General Studies
La Guardia Community College
Queens, NY03-2010
Skills
- Client engagement
- Account management
- Converting leads
- Sales analysis
- Sales Reporting
- Cold calling skills
- Cold calling
- Vendor relations
- Lead conversion
- Sales reporting
- Sales process optimization
- Networking skills
- Workplace training
- Customer education
- Business relationship building
Certification
Accident & Health Insurance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Integrated Care Manager
Essen Health Care
04.2026 - 07.2026
Medicare Broker
Pinnacle
01.2021 - Current
Account Manager
A PLUS CARE HHC INC
06.2019 - 03.2025
Associate of Applied Science - Liberal Arts And General Studies
La Guardia Community College
High School Diploma -
Murry Bergtraum HS