Kissy Robichaux
Lockport,LA
Summary
Skilled operations professional with 19 years of experience in dispatch and public safety settings. Strengths include staff training, effective communication, and incident logging. Trusted to coach teams, support first responders, and maintain accurate records and schedules.
Overview
19
19
years of professional experience
Work History
Operations Supervisor
Lafourche Parish Communications District
Raceland, Louisiana
06.2004 - 11.2023
- Ensured dispatch accuracy by reviewing incident logs and call records
- Resolved escalated caller issues with calm, clear communication
- Coached staff on CAD, radio, and call handling procedures
- Trained new dispatch staff on center policies and procedures
- Trained new staff members on how to use computer systems used by the center.
- Used radio, telephone and computer system to update first responders with new information.
- Enhanced policies and procedures by updating based on best practices and technological changes
- Promoted public safety initiatives through community outreach events
Education
High School Diploma -
Home School of IL.
Illinois City, IL05-1999
Central Lafourche High
Mathews, LaSkills
- Public safety operations
- Incident logging
- Call handling
- Workforce management
- Operational efficiency
- Staff training
- Record keeping
- Data entry
- Document management
- Information organization
- Customer relations
- Employee monitoring
- Multitasking
- Conflict resolution
- Effective communication
- Organizational skills
Timeline
Operations Supervisor
Lafourche Parish Communications District
06.2004 - 11.2023
High School Diploma -
Home School of IL.
Central Lafourche High