Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Kit Wright

Midvale,UT

Summary

Knowledgeable Director with over 12 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

11
11
years of professional experience

Work History

Sr. Director Healthcare Retrieval

Datavant
Midvale (Remote), UT
11.2022 - Current
  • Managed Vendor relationships to coordinate the retrieval of medical information.
  • Worked with high volume provider locations to coordinate the retrieval of medical information.
  • Met with clients regularly to provide updates, discuss concerns, and review progress toward goals.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Cultivated and maintained relationships to promote positive work culture.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Assessed employee performance against established benchmarks or targets.
  • Reviewed internal reports and identified areas of risk or potential cost savings.

Director of Healthcare Retrieval

Cotiviti Healthcare
Midvale, UT
04.2022 - 11.2022
  • Managed retrieval operations for entire department - Onsite, EMR, Vendor, and Call Center Teams
  • Maintained effective communication between all departments within the organization.
  • Planned, coordinated, and managed the day-to-day operations of the healthcare facility.
  • Led team building activities designed to improve morale among employees at all levels of the organization.
  • Collaborated with other senior leaders across the organization to align goals and objectives.
  • Facilitated meetings between senior management teams as needed for decision making purposes.
  • Negotiated contracts with vendors and suppliers related to healthcare services provided.
  • Created reports summarizing activities and results from various departments within the organization.
  • Established performance metrics that measure organizational efficiency and effectiveness.
  • Regularly met with clients to provide updates, resolve issues, and review progress.

Healthcare Retrieval Operations Manager

Cotiviti Healthcare
Midvale, UT
03.2018 - 04.2022
  • Managed the most tenured agents and high priority/volume accounts.
  • Managed Vendors and created strategic goals to assist with company goals.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Addressed customer concerns with suitable solutions.
  • Built strong operational teams to meet process and production demands.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Healthcare Retrieval Team Lead

Cotiviti Healthcare
Draper , Utah
02.2015 - 03.2018
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Worked closely with Vendors to assist in reaching company goals.
  • Managed teams that worked high priority locations.

Healthcare Retrieval Agent

Cotiviti Healthcare
Draper, Utah
05.2013 - 02.2015
  • Developed customer relationships and ensured satisfaction with services.
  • Provided customer service to clients through phone and email communication.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.

Education

Bachelor of Arts - History

University of Utah
Salt Lake City, UT
05-2015

Skills

  • Project Management
  • Contract Negotiation
  • Business Administration
  • Staff Development
  • Operations Management
  • Team Management
  • Issues Resolution
  • Strategic Planning

Affiliations

  • Skiing
  • Adventure Biking
  • Sport Enthusiast
  • Family Man

Languages

Portuguese
Professional

Timeline

Sr. Director Healthcare Retrieval

Datavant
11.2022 - Current

Director of Healthcare Retrieval

Cotiviti Healthcare
04.2022 - 11.2022

Healthcare Retrieval Operations Manager

Cotiviti Healthcare
03.2018 - 04.2022

Healthcare Retrieval Team Lead

Cotiviti Healthcare
02.2015 - 03.2018

Healthcare Retrieval Agent

Cotiviti Healthcare
05.2013 - 02.2015

Bachelor of Arts - History

University of Utah

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Kit Wright