Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kitae Seong

Buffalo Grove,IL

Summary

Dedicated professional with a robust background in customer service excellence and employee training. Skilled in implementing protocols that improve guest experiences and team performance, aiming to drive operational success and a positive dining environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Good Sushi
Lincolnshire, IL
06.2024 - Current
  • Managed daily restaurant operations and ensured efficient workflow among staff.
  • Coordinated staff scheduling to meet customer demands and operational needs.
  • Assisted in training new employees on service standards and restaurant policies.
  • Implemented customer service protocols to enhance guest experiences and satisfaction.

Acupuncture Intern

Jesse Brown VA Medical Center
Chicago, Illinois
04.2025 - 08.2025
  • Prepared treatment rooms by ensuring cleanliness and organizing supplies.
  • Administered acupuncture sessions under supervision of licensed practitioners.
  • Treated patients under supervision using orthopedic needling techniques, and other therapeutic modalities.
  • Documented patient progress and treatment notes in electronic health records.
  • Educated patients about acupuncture techniques and post-treatment care.
  • Administered cupping therapy, moxibustion, gua sha, and tui na techniques as needed.

Acupuncture Intern

Pacific College of Health and Science
Chicago, Illinois
06.2020 - 08.2025
  • Administered acupuncture sessions under supervision of licensed practitioners.
  • Documented patient progress and treatment notes in electronic health records.
  • Monitored patient progress throughout treatment sessions.
  • Organized acupuncture supplies, needles, herbs, and other materials for treatments.

Vaccine Manager/Medical Records Specialist

MedCall Healthcare
Warrenville, Illinois
08.2021 - 05.2024
  • Coordinated training programs to enhance employee performance and compliance.
  • Analyzed workflow systems to identify areas for improvement and efficiency gains.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed vaccine inventory, cold chain storage, and documentation for immunization programs.
  • Ensured accurate electronic documentation of vaccines administered by maintaining patient records in ICARE, in accordance with HIPAA standards.
  • Audited medical charts and immunization records to ensure accuracy, completeness, and adherence to clinical guidelines and regulatory standards.

Education

Doctorate of Acupuncture And Oriental Medicine - Integrative Medicine

Pacific College of Health And Science
Chicago, IL
08-2025

Bachelor of Science - Biology

University of Illinois At Chicago
Chicago, IL
12-2017

Associate of Science - Biology

College of Lake County
Grayslake, IL
08-2015

Skills

  • Patient education
  • Acupuncture techniques
  • Medical record management
  • Workflow optimization
  • Customer service
  • Compliance auditing

Certification

  • CPR
  • BLS and First Aid

Languages

English
Professional
Korean
Professional

References

References available upon request.

Timeline

Acupuncture Intern

Jesse Brown VA Medical Center
04.2025 - 08.2025

Restaurant Manager

Good Sushi
06.2024 - Current

Vaccine Manager/Medical Records Specialist

MedCall Healthcare
08.2021 - 05.2024

Acupuncture Intern

Pacific College of Health and Science
06.2020 - 08.2025

Doctorate of Acupuncture And Oriental Medicine - Integrative Medicine

Pacific College of Health And Science

Bachelor of Science - Biology

University of Illinois At Chicago

Associate of Science - Biology

College of Lake County

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