Summary
Overview
Work History
Education
Skills
Websites
typing
Timeline
Generic

KITTIE L KING

RUTHERFORDTON,NC

Summary

Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in retail. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Call Center Representative

Ameridial
11.2018 - Current
  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Sorter

Hospice Resale
05.2007 - 08.2007
  • Sorted and hung clothing, helped customers to carry purchases to their vehicles

Cashier

Lake Lure Tours 2930
03.2004 - 04.2004
  • Receive and disburse money in establishments other than financial institutions
  • May use electronic scanners, cash registers, or related equipment
  • May process credit or debit card transactions and validate checks.

Cashier

McDonald's Rutherfordton
07.1999 - 12.1999
  • Receive and disburse money in establishments other than financial institutions
  • May use electronic scanners, cash registers, or related equipment
  • May process credit or debit card transactions and validate checks.

Packer

A&E Plastics
10.1998 - 02.1999
  • Pack or package by hand a wide variety of products and materials.

Cashier

Flagstar
01.1997 - 06.1997
  • Receive and disburse money in establishments other than financial institutions
  • May use electronic scanners, cash registers, or related equipment
  • May process credit or debit card transactions and validate checks.

Cashier

Harris Teeter
06.1996 - 07.1996
  • Receive and disburse money in establishments other than financial institutions
  • May use electronic scanners, cash registers, or related equipment
  • May process credit or debit card transactions and validate checks.

Cashier

Smith Drug Store
12.1995 - 01.1996
  • Receive and disburse money in establishments other than financial institutions
  • May use electronic scanners, cash registers, or related equipment
  • May process credit or debit card transactions and validate checks
  • KITTIE KING

Education

High School Diploma General High -

East Rutherford High School

No Degree - Medical Office Assistance

Isothermal Community College
Spindale, NC

Skills

  • Problem-Solving Skills
  • System Documentation
  • Inbound Phone Call Management
  • Till Counting
  • Customer Service Optimization
  • Customer Communication
  • Customer Support
  • Call Center Operations
  • Data Gathering
  • Quality Control
  • Verbal and Written Communication
  • Account Management
  • Cash Handling
  • Training and Development
  • Microsoft Windows
  • Answering Questions
  • Resolving Issues
  • Logging Call Information
  • Call Control Skills
  • Customer Account Updates
  • Providing Customer Support
  • Active Listening

typing

I can accurately type over 50 words per minute

Timeline

Call Center Representative

Ameridial
11.2018 - Current

Sorter

Hospice Resale
05.2007 - 08.2007

Cashier

Lake Lure Tours 2930
03.2004 - 04.2004

Cashier

McDonald's Rutherfordton
07.1999 - 12.1999

Packer

A&E Plastics
10.1998 - 02.1999

Cashier

Flagstar
01.1997 - 06.1997

Cashier

Harris Teeter
06.1996 - 07.1996

Cashier

Smith Drug Store
12.1995 - 01.1996

High School Diploma General High -

East Rutherford High School

No Degree - Medical Office Assistance

Isothermal Community College
KITTIE L KING