Kitty Richardson
Server
Pittsburgh,PA
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Front of House Manager
Mediterra Cafe
05.2025 - Current
- Trained new employees for multiple locations on menu details, standard operating procedures and best practices across all positions.
- Enforced company policies and regulations with employees.
- Delegated daily tasks and responsibilities while remaining available for further clarification, support and coverage.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Oversaw inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed intake requests for specialty bread, pastry and catering orders.
Server
Mediterra Cafe
05.2023 - 05.2025
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Was cross trained across four positions; register, bar, expo, food runner and busser, and could work multiple positions at once.
- Fulfilled up to and over 300 food tickets a shift and resolved minimal customer miscommunications and complaints.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Balanced service hours work along with larger tasks such as restocking, drink and food prep, deep cleaning tasks and preparing for specialty bread, pastry, and catering orders.
Front of House Assistant Manager
Ineffable Cà Phê
05.2022 - 05.2023
- Operated espresso machines and commerical coffee brewers.
- Prepped tapioca pearls, made in house batch teas, cold brews, and syrups after factoring in day of the week, possible time constraints, scheduling, popularity of each item and overall urgency.
- Memorized recipes for beverages, permanent food menu and seasonal items.
- Educated customers on differences between common coffee and tea beverages as well the history, ingredients, and steps behind our specialty Vietnamese beverages to provide a unique experience and customer purchase satisfaction.
- Helped create and implement new weekly cleaning task list.
Concessionist•Bartender
Music Box Theatre
07.2021 - 10.2021
- Maintained cleanliness of bar, bar seating, concessions, lobbies, auditoriums, and restrooms.
- Prepped fresh squeezed juices and syrups for behind the bar.
- Enhanced transactions with thoughtful suggestions and upselling opportunities, specifically loyalty cards to regulars, to impact revenue.
- Communicated with renters and helped set up when hosting special events such as film screenings with director and/or actor Q+A's, live comedy sets, weddings, surprise engagements. Regulated audience sizes of up to 700 guests.
Barista•Counter Server
Do-rite Donuts And Chicken
02.2020 - 03.2021
- Operated Point of Sale terminals and accrued customer loyalty by using strong communication to ensure allergy, food preference, and wait time concerns were addressed and resolved while ordering.
- Processed and packaged orders from six high volume online ordering applications.
- Regularly kept delivery drivers ratings at or above 90% by ensuring orders were correct and timely.
- Performed routine clean up and maintained supply levels in counter and customer areas to meet typical demands.
Education
Associates - Fine Arts
Oakton Community College
Des Plaines, IL 08.2014 - 12.2017
Skills
Independent self-starter; identifies tasks and completes them with minimal supervision
Competent multitasker; skilled at balancing day to day duties against the needs of bigger projects while simultaneously serving customers in high volume and dynamic environments
A collaborative and detailed oriented team player; successfully coordinates with leadership and team members to meet goals, recognize successes and pinpoint opportunities
Driven to master new skills to increase value and maximize effectiveness
Timeline
Front of House Manager
Mediterra Cafe
05.2025 - Current
Server
Mediterra Cafe
05.2023 - 05.2025
Front of House Assistant Manager
Ineffable Cà Phê
05.2022 - 05.2023
Concessionist•Bartender
Music Box Theatre
07.2021 - 10.2021
Barista•Counter Server
Do-rite Donuts And Chicken
02.2020 - 03.2021
Associates - Fine Arts
Oakton Community College
08.2014 - 12.2017