Dynamic professional with proven expertise in document drafting and exceptional client communication, honed at Plavnicky Kinzel & Makowski LLP. Excelled in creating a comprehensive legal database and fostering team collaboration. Demonstrated ability to increase customer satisfaction and loyalty through outstanding service at Starbucks, showcasing unparalleled attention to detail and teamwork skills.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
06.2022 - Current
Maintained a clean and organized workspace for optimal productivity and safety.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Junior Paralegal
Plavnicky Kinzel & Makowski LLP
04.2013 - 02.2023
Collaborated with fellow paralegals to develop a comprehensive database of legal resources, improving overall research capabilities.
Created detailed reports summarizing case findings, aiding attorneys in their decision-making process.
Provided administrative support during trial preparation tasks such as photocopying exhibits or organizing witness binders for court appearances.
Developed strong working relationships with clients through timely communication and updates on case progress.
Managed client files and maintained confidentiality, ensuring an organized and secure work environment.
Drafted correspondences on behalf of supervising attorneys while adhering to strict deadlines and high-quality standards of professionalism.
Assisted with discovery requests by gathering relevant information from opposing counsel, expediting case progression.
Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Revised and finalized letters, briefs, and memos.
Communicated pertinent information to clients via phone, email, and mail.
Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Edited and proofread legal documents to verify accuracy.
Maintained detailed billing records for clients, ensuring transparency regarding fees associated with legal services rendered.