Joyce Freckelton
Raymore
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
16
16
years of professional experience
Work History
Legal Assitant/Hearing Officer
Dept. of Human Services
Kansas City
06.2019 - 01.2026
- Maintained and closed out Medicare case files for Parts A, B, C, D, and expedited appeals.
- Reviewed requests for ALJ hearings, medical records, and legal documents to ensure compliance.
- Drafted routine correspondence and notices, distributing via fax or mail as required.
- Communicated with Appellants, medical personnel, attorneys, and contractors throughout appeal processes.
- Coordinated scheduling of ALJ hearings on the judge's calendar to ensure efficiency.
- Trained new employees on procedural reviews and case closing tasks effectively.
Legal Assistant/Hearing Officer
Data Federal Corp.(Fed Contractor at Dept. of HHS)
Kansas City
01.2017 - 12.2018
- Maintained and closed out Medicare case files for Parts A, B, C, D, and expedited appeals.
- Reviewed requests for ALJ hearings, medical records, and legal documents to ensure compliance.
- Drafted routine correspondence and notices, distributing via fax or mail as required.
- Communicated with Appellants, medical personnel, attorneys, and contractors throughout appeal processes.
- Coordinated scheduling of ALJ hearings on the judge's calendar to ensure efficiency.
- Trained new employees on procedural reviews and case closing tasks effectively.
Case Analyst - Legal Dept.
Office of the Chapter 13 Trustee
Kansas City
11.2009 - 02.2016
- Analyzed Chapter 13 Bankruptcy filings for compliance with federal and local laws.
- Assisted five attorneys daily by drafting motions, notices, objections, and filing documents electronically.
- Provided customer service to external clients regarding Chapter 13 procedures and case statuses.
- Reviewed and posted bankruptcy payment receipts, ensuring accuracy to prevent mis-disbursement.
- Monitored various case and claim reports to ensure office procedure adherence and implement necessary changes.
- Managed an additional 4% of Case Analysts' tasks while addressing time-sensitive tasks from team member's queues during their absences.
Education
Bachelor of Arts - Spanish with Business Emphasis
Northern Illinois University
DeKalb, IL05-2001
Skills
- Legal research and analysis
- Document drafting and preparation
- Compliance review and assessment
- Medical record evaluation
- Client communication and support
- Electronic filing systems
- Scheduling and calendar management
- Customer service excellence
- Office procedures and protocols
- Attention to detail
- Time management skills
- Team training and development
- Order and request processing
- Administrative assistance and support
- Case management coordination
- Court filing procedures
- File organization strategies
- Professional correspondence skills
- MS Office proficiency
- Document filing systems
- Legal and court processes
References
References available upon request.
Timeline
Legal Assitant/Hearing Officer
Dept. of Human Services
06.2019 - 01.2026
Legal Assistant/Hearing Officer
Data Federal Corp.(Fed Contractor at Dept. of HHS)
01.2017 - 12.2018
Case Analyst - Legal Dept.
Office of the Chapter 13 Trustee
11.2009 - 02.2016
Bachelor of Arts - Spanish with Business Emphasis
Northern Illinois University