Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiu Strang-Loera

Summary

Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Overview

5
5
years of professional experience

Work History

Part-Time Associate

Lakeshore Learning
12.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

Sherwin-Williams
04.2022 - 12.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, or surface preparation.
  • Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.

Cashier

Grocery Outlet
11.2020 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Member Specialist

Sam's Club
05.2020 - 11.2020
  • Assisted customers with self-checkout machine operations.
  • Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Highschool diploma -

Roseville High
Roseville, CA
06.2012

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Cash handling
  • Complex Problem-solving
  • Product knowledge
  • Strong communication and interpersonal skills

Timeline

Part-Time Associate

Lakeshore Learning
12.2023 - Current

Sales Associate

Sherwin-Williams
04.2022 - 12.2023

Cashier

Grocery Outlet
11.2020 - 04.2022

Member Specialist

Sam's Club
05.2020 - 11.2020

Highschool diploma -

Roseville High

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