KIVU FULLER
NEW ROCHELLE,NY
Summary
Efficient Patient Experience Associate skilled in tackling administrative and patient oriented tasks in a fast-paced medical office looking for a full-time position utilizing my skills and knowledge to provide an excellent customer experience.
Overview
15
15
years of professional experience
Work History
Administrative Support Assistant
NORTHWELL HEALTH CARDIOLOGY AT PHELPS
SLEEPY HOLLOW, NY
11.2020 - Current
- Greeting, referring, and assisting all visitors
- Verifies insurance, obtain referrals and authorizations, scheduling and collect copayments
- Ensuring patient privacy per HIPPA guidelines
- Answer multiple phone lines, routing calls, distribute mail and messages and monthly task assignments to my colleagues and ensuring that all assignments are completed
- Communicate effectively with manager, supervisor and physicians to ensure that the office is running properly and timely
- Established administrative work procedures to track staff's daily tasks
- Superuser and listed as a Direct Schedule point of contact
- I troubleshoot any issues or problems that maybe encountered within my scope and will keep supervisor and manager informed
WESTMED MEDICAL GROUP, Gyn
BROADWAY YONKERS, NY
06.2017 - 11.2020
- Centralized Services/Radiology/Lab/Urgent Care, Provides excellent customer service while checking in patients, collecting co-pays, and scheduling appointments for many locations
- Verifies insurance and referrals
- Ensuring patient privacy per HIPPA guidelines
- Communicating with doctors, nurses, patients, and staff to provide great customer experience
- Maintaining up to date patient information
- Scheduling patient for labs, mammograms, X-Rays, ultrasounds
WESTMED MEDICAL GROUP, SURGERY CENTER
THEALL, NY
08.2014 - 05.2015
- Providing excellent customer service
- Obtained patient information for surgery
- Informed patient of time, co-pays/payments, and instruction for surgery
- Check in patients, verify insurance, answered questions patients may have prior to surgery
- Great multi-tasker
- Create patient charts and send info to medical records after surgery
MEDICAL SPECIALITES/LAB/URGENT
WESTMED MEDICAL GROUP
THEALL, WESTCHESTER, PURCHASE, NY
10.2007 - 08.2014
- Verifying insurance, co-pays, co-insurance, referrals, orders
- Multitask (phones, copy, check in, scheduling patients for labs/radiology)
- Creating and maintaining patient charts according to HIPPA guidelines
- Creating a great customer experience
- Trainer for lab/urgent care
- Ordering supplies needed for clerical staff
Education
CORDOVA SENIOR HIGH
Skills
Excellent customer service skills Eager to Learnundefined
Affiliations
Member of the Improved Benevolent Protective Order of the World-Elks
Team captain for American Breast Cancer Society and Autism Speaks
Reading, Traveling with Elks, Volunteer services , Charity
I am apart of a Fraternal organization that provides charity and support all across the world. We travel to different states and city to help others in need. I am apart of the Domestic Violence Department, Wings of Hope, Poster Child/Autism Department within the Elks. I love to Read and Travel
Timeline
Administrative Support Assistant
NORTHWELL HEALTH CARDIOLOGY AT PHELPS
11.2020 - Current
WESTMED MEDICAL GROUP, Gyn
06.2017 - 11.2020
WESTMED MEDICAL GROUP, SURGERY CENTER
08.2014 - 05.2015
MEDICAL SPECIALITES/LAB/URGENT
WESTMED MEDICAL GROUP
10.2007 - 08.2014
CORDOVA SENIOR HIGH
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