Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiwana Bell

Tampa,FL

Summary

My objective is to obtain long-term employment with a growth potential company where I can contribute my hard-working ability and positive attitude.

Overview

15
15
years of professional experience

Work History

Transit Bus Driver

Hillsborough Area Transit Authority
Tampa, FL
08.2023 - Current
  • Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
  • Ensured safety of passengers by adhering to all applicable rules and regulations, including proper use of seatbelts.
  • Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
  • Assisted in loading and unloading wheelchairs, strollers, luggage, packages. onto the bus.
  • Maintained a clean and orderly interior of the bus by collecting trash or debris left behind by passengers.

Ready Mix Driver

Cemex USA
Tampa, FL
08.2022 - 08.2023
  • Checked vehicle's fluid levels, tires, brakes, and other safety equipment.
  • Loaded concrete mix into ready-mix truck according to customer specifications.
  • Drove ready-mix truck safely to job sites in a timely manner while obeying all traffic laws.
  • Communicated with dispatchers regarding delivery times and locations.
  • Maintained accurate records of deliveries including invoices, manifests, and log books.

Customer Service Representative

Restoration Hardware
Tampa, FL
08.2022 - 08.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.

Customer Service Representative

Alorica
Tampa, FL
10.2014 - 01.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

Dish Installation
Tampa, FL
01.2010 - 10.2014
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

GED -

Cornerstone Ministries
Townsend, GA
04-2002

Skills

  • Positive and professional
  • Professional telephone demeanor
  • Problem Resolution
  • Information Security
  • Product Knowledge
  • Passenger Assistance
  • Disability Awareness
  • Emergency Procedures
  • Data Collection
  • Complaint resolution

Timeline

Transit Bus Driver

Hillsborough Area Transit Authority
08.2023 - Current

Ready Mix Driver

Cemex USA
08.2022 - 08.2023

Customer Service Representative

Restoration Hardware
08.2022 - 08.2023

Customer Service Representative

Alorica
10.2014 - 01.2023

Customer Service Representative

Dish Installation
01.2010 - 10.2014

GED -

Cornerstone Ministries

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Kiwana Bell