Kiwana Bell
Tampa,FL
Summary
My objective is to obtain long-term employment with a growth potential company where I can contribute my hard-working ability and positive attitude.
Overview
15
15
years of professional experience
Work History
Transit Bus Driver
Hillsborough Area Transit Authority
Tampa, FL
08.2023 - Current
- Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
- Ensured safety of passengers by adhering to all applicable rules and regulations, including proper use of seatbelts.
- Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
- Assisted in loading and unloading wheelchairs, strollers, luggage, packages. onto the bus.
- Maintained a clean and orderly interior of the bus by collecting trash or debris left behind by passengers.
Ready Mix Driver
Cemex USA
Tampa, FL
08.2022 - 08.2023
- Checked vehicle's fluid levels, tires, brakes, and other safety equipment.
- Loaded concrete mix into ready-mix truck according to customer specifications.
- Drove ready-mix truck safely to job sites in a timely manner while obeying all traffic laws.
- Communicated with dispatchers regarding delivery times and locations.
- Maintained accurate records of deliveries including invoices, manifests, and log books.
Customer Service Representative
Restoration Hardware
Tampa, FL
08.2022 - 08.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Representative
Alorica
Tampa, FL
10.2014 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Dish Installation
Tampa, FL
01.2010 - 10.2014
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
GED -
Cornerstone Ministries
Townsend, GA04-2002
Skills
- Positive and professional
- Professional telephone demeanor
- Problem Resolution
- Information Security
- Product Knowledge
- Passenger Assistance
- Disability Awareness
- Emergency Procedures
- Data Collection
- Complaint resolution
Timeline
Transit Bus Driver
Hillsborough Area Transit Authority
08.2023 - Current
Ready Mix Driver
Cemex USA
08.2022 - 08.2023
Customer Service Representative
Restoration Hardware
08.2022 - 08.2023
Customer Service Representative
Alorica
10.2014 - 01.2023
Customer Service Representative
Dish Installation
01.2010 - 10.2014
GED -
Cornerstone Ministries
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