Kiya Gross
Woodlawn,United States
Summary
Detail-oriented HR Administrator with expertise in Medicare benefits and client service. Adept at guiding clients through enrollment processes and addressing billing concerns to ensure timely resolutions. Strong background in operational improvements and compliance enforcement, driving exceptional client experiences.
Overview
10
10
years of professional experience
Work History
Medicare Specialist
Maryland Health Department
Baltimore, United States
10.2024 - 03.2026
- Educated clients on Medicare benefits and enrollment procedures to enhance understanding and compliance.
- Responded to member questions regarding plan benefits and provisions.
- Clarified and rectified discrepancies in payments for customers, adhering to CMS guidelines to maintain accuracy.
- Worked with healthcare providers to expedite resolution of billing issues, ensuring timely payments and member satisfaction.
Client Relations Specialist
Internal Revenue Service, IRS
Baltimore, United States
08.2021 - 09.2024
- Guided clients on tax regulations and filing procedures, ensuring compliance and clarity.
- Informed customers about billing procedures and processed payments, assisting with payment option setup for seamless transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns and requirements to supervisors for timely resolution.
HR Assistant
Laureate Education
Columbia
07.2016 - 04.2020
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Coordinated recruitment processes and updated candidate databases to enhance candidate tracking.
- Scheduled and facilitated appointments, meetings, and conferences with employees to address and resolve personnel issues.
- Organized and secured employee personnel files to ensure confidentiality of sensitive data.
Education
Some College -
Catonsville Community College
Catonsville01-2028
Certified Nursing Assistant -
Stein Academy
Baltimore01-2013
High School -
Pikesville High School
Pikesville01-2011
Skills
- Medicare knowledge
- Medicare enrollment
- Claims processing
- Benefit enrollment
- Enrollment facilitation
- Regulatory compliance
- CRM software proficiency
- Data analysis
- Performance management
- Client engagement
Personal Information
Title: HR Administrator
Affiliations
- Volunteer, Fire & Rescue Ann Arundel County
Accomplishments
- Certified in SAP
- Google Data Analytics
Timeline
Medicare Specialist
Maryland Health Department
10.2024 - 03.2026
Client Relations Specialist
Internal Revenue Service, IRS
08.2021 - 09.2024
HR Assistant
Laureate Education
07.2016 - 04.2020
Some College -
Catonsville Community College
Certified Nursing Assistant -
Stein Academy
High School -
Pikesville High School